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Customer Support Executive

2 weeks ago

Noida Uttar Pradesh, India Prolegion Private Limited Full time

Job Title: Customer Support Executive

**Location**: Noida, Uttar Pradesh, India

Experience: 0-3 Years

Roles and Responsibilities:

- Handle customer inquiries, complaints, billing questions and payment extension/service requests.
- Greet customers warmly and ascertain the problem or reason for calling. Assist with placement of orders, refunds, or exchanges.
- Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered.
- Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals.

Required Qualifications:

- Graduate in any discipline.
- Proven work experience in BPO / KPO. Insurance industry background is preferred.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.

Key Responsibilities:

- Managing large amounts of inbound and outbound calls in a timely manner.
- Identifying customers’ needs, clarify information, research every issue and providing solutions.
- Seize opportunities to upsell products when they arise.
- Keep records of all conversations in our call center database in a comprehensible way.
- Meet personal/team qualitative and quantitative targets.

Pay: ₹8,000.00 - ₹27,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

Work Location: In person