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Customer Support Executive

2 weeks ago

Noida Uttar Pradesh, India Accounting Genie LLP Full time

**Job Title**: Customer Support Executive
**Location**: 58, Noida, Uttar Pradesh 201301
**Experience**: Minimum 1 year in customer support

**Job Summary**:
We are looking for a proactive and customer-focused individual with 1+ year of experience in customer support. The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels.

**Key Responsibilities**:

- Resolve issues efficiently and maintain a positive tone.
- Record all interactions accurately in the CRM system.
- Escalate complex cases to the appropriate teams.
- Collect customer feedback and reviews to improve service quality.
- Suggest improvements to enhance the support process.
- Maintain company standards in all customer interactions.

**Requirements**:

- Bachelor’s degree in any stream.
- 1 year of customer support or related experience.
- Good communication and interpersonal skills (Hindi & English).
- Strong communication, interpersonal, and convincing skills.
- Ability to multitask and manage time effectively.
- Customer-first mindset and problem-solving attitude.

What We Offer:

- Supportive and collaborative work culture.
- Training and development opportunities.
- Clear career growth paths within the organization.

Pay: ₹20,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have prior 1 year exp. in customer support/ service role?

**Language**:

- English (required)

Work Location: In person