Customer Support Executive

21 hours ago

uttar pradesh, India Urban Plant® Full time

About Us: At Urban Plant, we’re on a mission to make homes greener and happier From stylish planters to healthy plants and plant care essentials, we bring nature closer to people’s lives. We’re looking for a Customer Support Executive who’s passionate about helping customers, solving problems, and being the friendly voice of our brand. Role Overview: As a Customer Support Executive, you’ll be the first point of contact for our customers—providing exceptional service, handling queries, resolving issues, and ensuring a smooth post-purchase experience. Key Responsibilities: Respond promptly to customer inquiries via email, chat, and phone. Handle product-related questions, order tracking, and after-sales support. Coordinate with the operations and logistics team to resolve delivery or product issues. Maintain accurate records of customer interactions. Collect feedback and share insights with the team to improve service quality. Ensure customer satisfaction and contribute to building strong, long-term relationships. Requirements: Bachelor’s degree or equivalent. 0–2 years of experience in customer service (Freshers with great communication skills are welcome). Excellent written and verbal communication in English & Hindi. Strong problem-solving and multitasking abilities. Empathetic, patient, and positive attitude. Basic knowledge of e-commerce platforms (Shopify, Amazon, etc.) is a plus. Why Join Urban Plant? Be part of a growing sustainable lifestyle brand. Friendly and collaborative team culture. Opportunities to learn and grow within the company. How to Apply: If you love helping people and have a thing for plants (or just great service), we’d love to hear from you. Send your resume to with the subject line: Customer Support Executive – (Your Name)

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