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2 days ago
**Lenskart Customer Support - Escalation**
**Responsibilities**
- **Be the frontline defender,** monitoring social media channels for customer concerns.
- **Ditch the script,** creatively resolve escalated issues and de-escalate tense situations.
- **Become a detective,** gather information, identify root causes, and collaborate with internal teams for solutions.
- **Be a wordsmith extraordinaire,** crafting clear and empathetic responses that win hearts online.
- **Stay ahead of the curve,** monitor industry trends and identify potential issues before they erupt.
- **Become a data ninja,** analyze feedback to improve processes and enhance the customer journey.
**We're seeking a social media rockstar who**:
- **Thrives in a fast-paced, dynamic environment.**:
- **Possesses exceptional communication and problem-solving skills.**:
- **Navigates social media platforms like a pro.**:
- **Maintains a cool head under pressure and stays calm in heated situations.**:
- **Collaborates effectively with internal teams to deliver solutions.**:
- **Has a keen eye for detail and a passion for customer satisfaction.**
**Salary**: ₹35,000.00 - ₹40,000.00 per month
**Benefits**:
- Paid sick time
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Escalation/Social Media Support: 1 year (required)
- Customer support: 1 year (required)
**Language**:
- English Proficiently and Confidentally (required)
Work Location: In person
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