Customer Support

4 hours ago

Delhi Delhi, India Lifestyle Pitaara Full time

**Job Title**: Customer Support Executive
**Company**: ShadyGators
**Location**: Remote / Delhi NCR (Hybrid option available)

**Job Type**: Full-time
**Experience**: 1-3 years preferred
**Industry**: E-commerce / Fashion & Lifestyle

**About Us**:
ShadyGators is a bold and youthful eyewear brand redefining everyday style with quality sunglasses that match every vibe and personality. We are rapidly growing and are looking for a motivated and empathetic **Customer Support Executive** to help us deliver a smooth and satisfying experience to our customers across India.

**Key Responsibilities**:

- Manage order-related queries, product information, returns, exchanges, and refunds.
- Resolve complaints efficiently while maintaining high customer satisfaction.
- Track and follow up on customer issues until they are resolved.
- Coordinate with the warehouse and logistics partners for order tracking or delivery issues.
- Maintain accurate records of customer interactions using CRM tools.
- Share regular feedback with internal teams to improve processes, FAQs, and user experience.

**Requirements**:

- 1-3 years of experience in a customer service or support role (E-commerce experience preferred).
- Strong communication skills in English and Hindi.
- Patience, empathy, and problem-solving attitude.
- Familiarity with tools like Shopify, WhatsApp Business, and customer support platforms (like Freshdesk or Zoho Desk) is a plus.
- Ability to multitask and work independently in a fast-paced environment.

**Perks & Benefits**:

- Competitive salary
- Flexible work hours (with weekend support rotation)
- Employee discounts on ShadyGators products
- Fun and collaborative team culture
- Growth opportunities in a scaling brand

**To apply**:
**Job Types**: Full-time, Permanent

Pay: ₹10,646.77 - ₹17,000.00 per month

**Benefits**:

- Flexible schedule

Work Location: In person

**Speak with the employer**
+91 9873254424

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