Customer Relationship Management Executive

9 hours ago


Delhi, Delhi, India Omega Biznis Support Full time

Job Summary

The CRM role is essential in managing and enhancing customer relationships to drive business growth. This position requires a proactive individual with a keen understanding of customer needs, market trends, and effective communication strategies.

Key Responsibilities

  • Develop and implement CRM strategies to improve customer engagement and retention.

  • Analyze customer data and feedback to identify trends and areas for improvement.

  • Collaborate with sales, marketing, and support teams to align CRM initiatives with overall business goals.

  • Monitor and report on CRM performance metrics to ensure effectiveness.

  • Support team members on CRM tools and best practices.

Required Qualifications

  • 0-2 years of experience in customer relationship management or a related field.

-Strong Knowledge of MS Word and Excel.

Preferred Qualifications

  • Familiarity with data analysis and reporting tools.

Skills and Competencies

  • Strong analytical and problem-solving skills.

  • Excellent communication and interpersonal abilities.

  • Ability to work collaboratively in a team environment.

  • Detail-oriented and highly organized.

Education and Certifications

  • Bachelor's degree

  • CRM certification is a plus.

Language:

English and Hindi

Salary Range: INR25,000 To INR30,000 (Based on performance and skills)



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