Customer Relationship Executive

18 hours ago

Delhi, Delhi, India Asma Traexim Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Customer Relationship Executive

Location: Shalimar Bagh, Delhi

Department: Sales

Job Type: Full-Time

Experience Required: Minimum 1 Year

Job Summary:

We are looking for a proactive and customer-focused Customer Relationship Executive to manage customer interactions, provide timely updates, handle follow-ups, and ensure a smooth post-sales experience. The ideal candidate should have excellent communication skills, strong follow-up abilities, and a passion for delivering exceptional service.

Key Responsibilities:

  • Handle outbound and inbound calls to engage with customers and address their queries.
  • Conduct regular follow-ups with clients regarding orders, feedback, and service-related issues.
  • Build and maintain positive relationships with new and existing customers.
  • Track customer orders, provide real-time updates, and resolve issues promptly.
  • Ensure customer satisfaction through timely communication and service coordination.
  • Maintain customer records and update CRM systems regularly.
  • Collaborate with internal teams (sales, logistics, operations) for smooth execution of services.
  • Generate basic reports related to customer follow-ups and feedback.

Required Skills & Qualifications:

  • Minimum 1 year of experience in a customer-facing or telecalling role.
  • Excellent verbal and written communication skills in Hindi and English.
  • Strong interpersonal skills with a customer-first mindset.
  • Ability to handle pressure and multitask effectively.
  • Proficiency in MS Office (Word, Excel) and CRM software is preferred.
  • Strong follow-up and time management skills.
  • Bachelors degree in any discipline (preferred).

Preferred Traits:

  • Polite and confident tone of speaking
  • Active listener and solution-oriented mindset
  • Familiarity with order tracking or coordination processes

Perks & Benefits:

  • Competitive salary
  • Professional growth opportunities
  • Friendly and supportive team culture
  • Training and development programs

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