Customer Relationship Executive

4 days ago

Delhi, Delhi, India klove Studio Full time ₹ 30,000 per year

CRM Executive /Coordinator

Position - CRM Executive

Salary - Upto Rs – Rs.30,000 (As per experience)

Location - Greenpark, New Delhi - Work From Office

Timings AM to 6.30 PM

Duration – Monday to Saturday

CRM maintains an ongoing level of engagement with key customers and build trusting relationships with clients and protect the brand by maintaining a positive image.

Requirements :

· Years of work experience with premium fashion/lifestyle/interior brand or international sales.

  • Bachelor's or master's degree with a concentration in marketing, promotions, advertising sales, or business administration preferred
  • Be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction
  • To facilitate the use of CRM software to improve the efforts of the sales, customer service, and marketing teams
  • to allow businesses to better manage their customer relationships and ultimately drive more success
  • conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint
  • maintains an ongoing level of engagement with key customers
  • Knowledge of MS Office software and CRM software
  • Self-motivated and goal-oriented, desire to deliver results

Key Skills :

  • Excellent communication skills
  • Positive, confident and determined approach
  • High degree of self-motivation and ambition
  • Skill to work both independently and as a part of a team
  • Capable to flourish in a competitive environment
  • Self-motivated and driven by targets
  • Resilience

Responsibilities:

  • Meeting with clients virtually or during sales visits
  • Maintaining accurate records
  • Resolving customer complaints quickly and efficiently
  • Attending any exhibitions, conferences, Meetings
  • Review sales performance
  • Research the market and related products
  • Listen to customer requirements and present appropriately to make sale
  • Maintain and develop relationships with existing and new customers
  • Arrange Video calling and meetings
  • Timely respond to incoming emails and phone queries
  • Negotiate the terms of an agreement and close sales
  • Gather market and customer information
  • Make accurate and rapid cost calculations and providing customers with quotations.

·     Maintains quality service by establishing and enforcing organization standards.

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