Customer Relationship Executive

3 days ago

Delhi, Delhi, India Ecoste Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Position:
Client Relationship Executive

Department:
Sales

Location:
Shalimar Bagh, Delhi

Job Overview

We are seeking a dynamic and detail-oriented
Client Relationship Executive
to manage new dealer appointments and maintain strong relationships with existing dealers. This role is critical to our
business growth
and
client satisfaction
.

Key Responsibilities

New Dealer Appointment & Onboarding

  • Lead Generation:
    Identify and target new locations; generate meetings for potential dealer partnerships
  • Follow-up Management:
    Conduct systematic follow-ups post-meetings and maintain detailed records in
    ZOHO CRM
  • CRM Management:
    Create client accounts, update conversation notes, and track all interactions in
    ZOHO
  • Sample Coordination:
    Process and dispatch product samples based on client requirements
  • Documentation:
    Share certificates, authorization letters, and other required documents after dealer appointments
  • Reporting:
    Provide regular updates on progress, challenges, and opportunities to the reporting manager


Existing Dealer Relationship & Growth

  • Client Support:
    Serve as the primary liaison between clients and internal departments to ensure seamless communication
  • Account Management:
    Create monthly opportunities in ZOHO CRM; maintain updated client data, agreements, and communication records
  • Order Coordination:
    Monitor orders and coordinate with operations/logistics to ensure on-time delivery; resolve delivery and billing issues
  • Performance Reporting:
    Prepare weekly and monthly reports; analyze revenue vs. targets and present insights during CPC meetings
  • Business Development Support:
    Assist in creating proposals, presentations, and marketing materials; support engagement activities (e.g., carpenter meets, gifting programs)
  • Client Retention:
    Follow up on pending orders; collect feedback and market insights; update CRM daily; handle client complaints effectively
  • Plant Coordination:
    Liaise with the plant team on delayed or punched orders; keep clients updated
  • Client Communication:
    Share monthly sales reports; manage end-user visits at the Head Office
  • Daily Reporting:
    Update Daily Progress Monitoring (DPM); maintain regular communication with the Manager regarding progress and targets

Required Qualifications

  • Bachelor's degree in
    Business Administration
    ,
    Marketing
    ,
    Sales
    , or related field
  • 1–3 years of experience in
    client relationship management
    ,
    sales support
    , or
    business development
  • Proficiency in CRM software (
    ZOHO
    preferred)
  • Strong communication and interpersonal skills
  • Excellent organizational and time management skills
  • Proficiency in
    MS Office
    (Excel, PowerPoint, Word)
  • Ability to manage multiple priorities in a
    fast-paced environment

What We Offer

  • Competitive salary package
  • Performance-based incentives
  • Professional development and training opportunities
  • Collaborative and supportive work environment
  • Career growth opportunities

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