Customer Support
5 hours ago
We are looking for a Customer Support / CRM Executive with excellent communication skills, strong English proficiency, and a customer-first attitude. You will be responsible for supporting customers across email, chat, CRM tools and handling queries with professionalism and clarity.
Key Responsibilities
- Respond to customer queries via email, chat, calls, and support channels.
- Maintain clear, polite, and professional communication at all times.
- Manage customer tickets through CRM tools (Freshdesk, Zoho, HubSpot, etc.).
- Understand customer issues and provide correct solutions or escalate when required.
- Maintain customer records, track issues, and ensure timely follow-ups.
- Work closely with internal teams (sales, technical, product) to resolve concerns.
- Ensure high customer satisfaction and retention.
- Prepare daily/weekly reports on tickets and resolutions.
Required Skills & Qualifications
- Excellent English communication (written and verbal).
- Strong customer-handling and problem-solving skills.
- Experience with CRM or ticketing systems (preferred).
- Ability to multitask, prioritize, and stay organized.
- Positive attitude, patience, and professionalism.
- Typing speed and accuracy is a plus.
- Basic technical understanding of websites/apps is an advantage.
What We Offer
- Competitive salary
- Comfortable & friendly work environment
- Opportunity to grow within the company
- Training and skill-development support
- Flexible working hours (if applicable)
Job Types: Full-time, Internship, Freelance
Contract length: 6 months
Pay: ₹8, ₹20,000.00 per month
Work Location: In person
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