
Customer Support
8 hours ago
We are seeking a proactive and driven Customer Support & Sales Executive to manage our Shopify store's customer interactions, boost sales conversions, and implement growth strategies using WhatsApp marketing and automation tools. The ideal candidate will handle post-order and pre-order communications, abandoned cart recovery, NDR follow-ups, social media queries, email escalations, and refunds to ensure a smooth customer experience and higher order completion rate.
Key Responsibilities
- Manage abandoned carts on Shopify and re-engage customers through WhatsApp, email, and automations to recover sales.
- Monitor and follow up on NDR (Non-Delivery Reports) with courier partners and customers to maximize successful deliveries.
- Respond promptly to social media queries (Instagram, Facebook, etc.) and convert leads into orders.
- Plan and execute WhatsApp marketing campaigns and implement new strategies to drive customer engagement and repeat purchases.
- Use automation tools for marketing, follow-ups, and customer support workflows.
- Handle escalations, customer refunds, and grievance resolution via email and WhatsApp in a timely manner.
- Maintain records of interactions, escalations, and resolutions in CRM/Shopify for tracking and reporting.
- Collaborate with marketing and operations teams to suggest improvements for order growth and customer retention.
Skills & Qualifications
- Proven experience in e-commerce customer service and sales (Shopify experience preferred).
- Strong written and verbal communication skills in English and Hindi.
- Familiarity with WhatsApp marketing platforms, CRM tools, and automation software.
- Problem-solving attitude and ability to handle customer escalations with professionalism.
- Time management skills and ability to multitask in a fast-paced environment.
- Basic knowledge of social media platforms and content engagement.
Benefits
- Competitive salary based on experience.
- Performance-based incentives.
- Opportunity to work with a fast-growing e-commerce brand.
- Skill development in marketing automation and sales strategies.
Job Type: Full-time
Pay: ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
Work Location: Remote
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