Customer Support Intern

**Internship Overview**

Join TANN TRIM as a Customer Support Intern and gain valuable experience in enhancing customer loyalty and engagement. In this role, you will assist in developing and implementing strategies to improve customer satisfaction, analyze feedback and behavior data, and support targeted marketing campaigns. This is an exciting opportunity to work closely with a passionate team, learn about effective customer relationship management, and make a meaningful impact on our customer experience. If you’re eager to contribute, we’d love to have you on board

**Key Responsibilities**
- Assist in developing and implementing customer retention strategies to improve customer loyalty and engagement.
- Analyze customer feedback and behavior data to identify trends and areas for improvement.
- Support the creation of targeted marketing campaigns aimed at existing customers.
- Collaborate with the customer support team to address customer concerns and improve service delivery.
- Monitor key retention metrics and prepare reports for team review.
- Research industry best practices and competitor strategies related to customer retention.

**Qualifications**
- Currently pursuing or recently completed a degree in Marketing, Business Administration, or a related field.
- Strong analytical skills and attention to detail.
- Excellent written and verbal communication abilities.
- Familiarity with customer relationship management (CRM) tools is a plus.
- A passion for customer service and a desire to learn about retention strategies.
- Ability to work independently and collaboratively in a team environment.

**What You’ll Gain**
- Hands-on experience in customer retention and relationship management.
- Insight into the strategies used to foster customer loyalty.
- Networking opportunities within the marketing and customer service fields.

**About Us**

At Tann Trim, we are building a designer accessory label where form meets functionality. We want to be India’s premium accessory brand that is known for its differentiated design language as well as quality.

Inspired by contemporary aesthetics, simple geometrical shapes, organic architecture, and very importantly - ergonomics and usability, each design is created to communicate and create a unique experience for its consumer.

We truly believe that the most effective designs are the simplest and hence we focus on engineering - functional details that become our brand identity, rather than logos. Our products are for modern consumers who want to move away from quick and impulsive purchases and towards thoughtful acquisitions.

**What We Offer**
- Hands-on experience in customer support strategies and practices.
- Competitive stipend
- Mentorship from experienced professionals in the industry.
- Insight into data analysis and customer engagement techniques.
- Exposure to various departments within a growing company.
- Opportunity to develop professional skills and build your resume.
- Potential for future employment opportunities.
- Professional development and networking opportunities
- This is a 6 days a week,work-from-office position

**Important for interview**

Kindly go through our company website as well as our Instagram page to get a better understanding of our brand and company values. Links for the same are given below

Instagram
- Job Types: Full-time, Internship
Contract length: 6 months

Pay: ₹8,000.00 - ₹10,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer support: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9910116554