Customer Support Representative
2 days ago
**Greetings,**
We're a group of fun, curious, out-of-the-box thinkers, who love working together to solve complex problems as much as we love hanging out together, and we're looking for a talented and experienced Customer Support Executive to join us
**Responsibilities**:
- Help the customer on live interactive phone calls to resolve issues questions.
- Lead the customer initiative from the support process acting as the primary customer liaison/point of contact.
- Answer incoming customer support calls, evaluate issues, and prioritize incoming requests for assistance from users experiencing problems with our product and services.
**Skills**:
- Good interpersonal skills
- Good computer skills
- Active listening
- Technical proficiency
- Attention to detail
- Quality Assurance
- Product knowledge
- Documentation and Reporting
- Follow-up
**Qualifications**:
- Bachelor's degree in a relevant field preferred.
- Strong communication skills, both verbal and written, with the ability to explain technical concepts clearly to non-technical users.
- Excellent problem-solving abilities and attention to detail.
- Knowledge of CRM software and other customer support tools.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Flexibility to work in shifts and handle a high volume of customer inquiries effectively.
Pay: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
**Speak with the employer**
+91 9971014332
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