Customer Sales Support

1 week ago

Delhi Delhi, India Unidos Technology Full time

Job Title**:Customer Support and Sales Support**

Location: Chennai/Noida

Reporting to: Team Lead

Experience: 2-5 Years in relevant industry

**Responsibilities**:

- Review quotations and issue Purchase Orders (POs).
- Coordinate with the Sales team to ensure on-time delivery.
- Handle channel partners and manage delivery push-in and push-out requests based on needs.
- Manage account receivables and maintain records of slow-moving products, Accounts Receivable

(AR) ratio, customer sales, etc.
- Monitor and track shipment status and resolve any issues that arise during the shipping process.

**Key Requirements**:

- Proven experience in customer support and sales support roles.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Proficiency in using relevant software and tools for managing quotations, POs, and customer records.

**Preferred Qualifications**:

- Experience in the electronics industry.
- Education Qualification: Graduation in any discipline.

**Performance Metrics**:

- On-time Delivery Rate: Percentage of orders delivered on or before the promised date.
- Quotation Accuracy: Accuracy and completeness of quotations issued.
- Customer Satisfaction Score: Feedback from customers regarding their experience.
- Process Improvement Initiatives: Number and impact of new ideas implemented to improve internal

processes.

**Job Types**: Full-time, Permanent

Pay: Up to ₹600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Willingness to travel:

- 50% (preferred)

Work Location: In person

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