Customer Support

11 hours ago

Delhi, India Naariy Ecommerce Ventures Private Limited Full time

Order management: Helping customers with order placement, tracking, cancellations, and returns. Resolving any issues related to order fulfillment or delivery.
Product knowledge: Developing a deep understanding of the company's fashion products, including fabrics, sizing, colors, and style details. Providing accurate information and recommendations to customers.
Troubleshooting technical issues: Assisting customers with website navigation, account access, and other technical difficulties they may encounter while browsing or making purchases.
Handling complaints and escalations: Managing and resolving customer complaints or escalated issues in a timely and satisfactory manner. Demonstrating empathy, patience, and professionalism in dealing with customer concerns.
Processing refunds and exchanges: Initiating and facilitating refund requests or exchanges for customers who are not satisfied with their purchases, following the company's policies and guidelines.
Building customer relationships: Cultivating positive and personalized interactions with customers to enhance their shopping experience. Proactively engaging with customers to offer assistance, product recommendations, or promotions.
Maintaining records and documentation: Keeping detailed records of customer interactions, inquiries, and resolutions in order to track trends, identify recurring issues, and improve overall customer support processes.
Collaborating with internal teams: Liaising with other departments such as logistics, warehouse, or marketing to resolve customer issues, provide feedback on common concerns, and improve overall customer satisfaction.
Continuous improvement: Staying updated with industry trends, product knowledge, and customer support best practices. Actively seeking opportunities to enhance your skills and contribute to the improvement of customer support operations

**Salary**: ₹18,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Can you provide an example of a challenging customer support situation you encountered in your previous role? How did you handle it?
- Describe a time when you had to collaborate with other teams or departments to resolve a customer issue.
- How do you handle customer feedback, both positive and negative?
- How do you prioritize and manage multiple customer inquiries simultaneously?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service (preferred)

**Speak with the employer**
+91 8826045188

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