Customer Support

2 days ago

Delhi, India Naariy Ecommerce Ventures Private Limited Full time

Order management: Helping customers with order placement, tracking, cancellations, and returns. Resolving any issues related to order fulfillment or delivery.
Product knowledge: Developing a deep understanding of the company's fashion products, including fabrics, sizing, colors, and style details. Providing accurate information and recommendations to customers.
Troubleshooting technical issues: Assisting customers with website navigation, account access, and other technical difficulties they may encounter while browsing or making purchases.
Handling complaints and escalations: Managing and resolving customer complaints or escalated issues in a timely and satisfactory manner. Demonstrating empathy, patience, and professionalism in dealing with customer concerns.
Processing refunds and exchanges: Initiating and facilitating refund requests or exchanges for customers who are not satisfied with their purchases, following the company's policies and guidelines.
Building customer relationships: Cultivating positive and personalized interactions with customers to enhance their shopping experience. Proactively engaging with customers to offer assistance, product recommendations, or promotions.
Maintaining records and documentation: Keeping detailed records of customer interactions, inquiries, and resolutions in order to track trends, identify recurring issues, and improve overall customer support processes.
Collaborating with internal teams: Liaising with other departments such as logistics, warehouse, or marketing to resolve customer issues, provide feedback on common concerns, and improve overall customer satisfaction.
Continuous improvement: Staying updated with industry trends, product knowledge, and customer support best practices. Actively seeking opportunities to enhance your skills and contribute to the improvement of customer support operations

**Salary**: ₹18,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Can you provide an example of a challenging customer support situation you encountered in your previous role? How did you handle it?
- Describe a time when you had to collaborate with other teams or departments to resolve a customer issue.
- How do you handle customer feedback, both positive and negative?
- How do you prioritize and manage multiple customer inquiries simultaneously?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service (preferred)

**Speak with the employer**
+91 8826045188

  • Customer Support Specialist

    3 weeks ago

    Delhi, India Customer Support Full time

    1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...

  • Customer Support Specialist

    3 weeks ago

    Delhi, India Customer Support Full time

    1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...

  • Customer Support

    1 week ago

    Delhi, India Central Vision Full time

    customer support customer support customer support customer support customer support customer support customer support customer support customer support customer support customer support customer support 9310138332 customer support customer support customer support customer support customer support **Salary**: ₹12,000.00 - ₹22,000.00 per...

  • Customer Relation Executive

    7 days ago

    Sanjay Enclave, Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Hiring Now – Customer Relation Executive (CRE)Location: Sanjay Gandhi Transport NagarSalary: 15k to 25kJob Type: Full-time | On-siteAbout the Role:We are looking for a proactive and customer-focused Customer Relation Executive (CRE) to manage client interactions and ensure high levels of customer satisfaction. The ideal candidate will be the first point of...

  • Customer Support

    15 hours ago

    Delhi, Delhi, India Talent Planter Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job Description: We are hiring for the position of Customer Support Associate (Voice + Chat +Email) for our company.Roles and Responsibilities:Customer Support Provide information about order status to customers Responsible for taking calls, responding to emails and chats Handle customer complaints, provide appropriate solutions and alternatives...

  • Customer Support

    3 weeks ago

    Delhi, India NDA Full time

    We are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.Qualifications & experience:At least a Bachelor's degree in any disciplineExcellent communication skills and a high literacy rate (English and Hindi)High-performance computer, as well as a stable Internet connection is requiredExperience...

  • Customer Support

    1 week ago

    Delhi, Delhi, India webfilaments Full time ₹ 2,40,000 per year

    We are looking for a Customer Support / CRM Executive with excellent communication skills, strong English proficiency, and a customer-first attitude. You will be responsible for supporting customers across email, chat, CRM tools and handling queries with professionalism and clarity.Key ResponsibilitiesRespond to customer queries via email, chat, calls, and...

  • Customer support

    18 hours ago

    Delhi, Delhi, India CBO Infotech Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    We are looking for enthusiastic and customer-oriented individuals to join our team as IT Executives (Support). As an IT Executive, you will be the first point of contact for our customers, providing timely and effective solutions to their inquiries and issues. You will receive comprehensive training to develop your skills and knowledge of our software.Role &...

  • Customer support

    6 days ago

    Delhi, Delhi, India Maa Ambay fabrics Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Job Title: Customer Support ExecutiveCompany: Maa Ambay FabricsLocation: New DelhiSalary: Up to ₹25,000 per monthExperience: 0–3 yearsAbout Us:Maa Ambay Fabrics is a leading name in the textile and fabric industry, committed to delivering quality products and excellent customer service. We are looking for an enthusiastic Customer Support Executive to...

  • Customer Support

    1 week ago

    Delhi, Delhi, India Udyari Solutions LLP Full time ₹ 2,46,671 per year

    Role: Customer Care / Customer Support (Female candidates only)Location: Delhi (Okhla)Experience: FreshersJob Summary:We are looking for a Customer Care Executive to join our RMA (Return Merchandise Authorization) team. The ideal candidate should have strong communication skills, a customer-centric attitude, and basic knowledge of Excel to manage and track...