Soft Skills and Communications Coach

2 days ago

Bengaluru, India Jupiter Full time

At Jupiter, we are building a new age personalized mobile-first, AI-based digital bank. We are a fast-paced tech startup that relentlessly innovates each day to make banking more accessible and transparent for our users.

To help us grow, we are looking at awesome team-players to join us and contribute towards building a community first digital bank.

Join us if you wish to build the bank of the future

We are looking for a Customer Service Trainer to educate our service, sales and customer success teams by conducting seminars and interactive courses.

The role of the Soft Skills and Communications Coach will be to:

- Share feedback for existing employees in the organization in an effort to improve the communication standards on the floor.

**Key Responsibilities**:

- Use the standard tools defined to evaluate existing employees on spoken and written communication.
- Share real-time updates with the necessary stakeholders on the status of the communication standards of the agents.
- Share reports with the necessary stakeholders on a daily, weekly and monthly basis.
- Run communication guideline campaigns on the floor and for new hire training batches.

**Metrics for performance measurement**:

- Feedback on the quality of the communication standards of the agents being hired, by the training, quality, and the operations teams.
- Speed of completing the interviews as per the defined thresholds.
- Feedback compliance - Ensuring 100% feedback coverage on communication audits.
- Calibration Variance against the defined threshold
- ATA variance - Variance % on the Audit over audit conducted by Supervisor
- Schedule Adherence - Complying with the roster days and shift hours

**Qualifications**:

- Should have excellent spoken and written English communication skills.
- Should be extremely strong in English grammar.
- Intermediate proficiency on MS Excel and PowerPoint
- Ability to work flexible hours.
- Language Proficiency - English, Hindi and any regional languages (preferred)
- Should have worked as a Soft Skills / VNA / Communication coach for at least 1 year.
- Graduate (Any Stream)

Good to have (Preferences):
- A strong and customer centric mind-set with good interpersonal skills.
- Ability to successfully operate in a fast paced, team environment.
- Bias free approach, logical thinking, natural eye for detail, passion for driving results and love for quantitative decision making.
- Ability to multi-task and grasp new concepts in a short time frame with limited direct supervision

**Why join Jupiter?**:

- We have the right team that has built successful payments and banking businesses in the past, including our founder: Jitendra Gupta
- The market is huge and ready for disruption. The youth deserves and appreciates a better UX than the one provided by existing banks
- The banking infrastructure is transforming rapidly, and the banking APIs are more open than ever

**Press Coverage on Jupiter**:

  • Communication and Soft Skills Trainer

    1 day ago

    Bengaluru, Karnataka, India Emversity Full time

    **Job Title**: Communication and Soft Skills Trainer **Overview**: As a Communication and Soft Skills Trainer at **Emversity,** you will be responsible for designing, developing, and delivering engaging training programs to healthcare professionals. Your primary focus will be on enhancing communication, interpersonal, and presentation skills. **Key...

  • Soft Skills

    3 days ago

    Bengaluru, India Airvin Skills Training and Consulting Pvt Ltd Full time

    **Responsibilities**: - Design and develop comprehensive training programs and materials on various soft skills topics, including communication skills, presentation skills, leadership development, teamwork, time management, and conflict resolution. - Conduct needs assessments and collaborate with stakeholders to identify training needs and objectives. -...

  • Soft Skills Trainer

    1 day ago

    Nagavara, Bengaluru, Karnataka, India Sunrise Biztech Systems Full time

    **Greetings from Sunrise Biztech Systems..!!** **Only Corporate Companies experience can be considered Position**:Soft Skills Trainer/Communication Coach** Location**:Manyata Tech Park - Bangalore, INDIA** **Job Position**: Soft Skills Trainer/Communication Coach **Experience**: 2-7yrs of relevant experience **Shift Timings**: 6:00 pm to 3:00am (IST)...

  • Soft Skills Trainer

    1 day ago

    Bengaluru, Karnataka, India Emversity Full time

    Job Title: Communication and Soft Skills Trainer Overview: As a Communication and Soft Skills Trainer at Emversity, you will be responsible for designing, developing, and delivering engaging training programs to healthcare professionals. Your primary focus will be on enhancing communication, interpersonal, and presentation skills. Key...

  • Soft Skills Trainer

    4 weeks ago

    Bengaluru, Karnataka, India AIMS Institutes Full time

    Job DescriptionJob Title: Soft Skills Trainer & Mentoring SpecialistLocation: AIMS Institutes, BengaluruEmployment Type: Full-TimeJob SummaryAIMS Institutes is seeking a passionate and dynamic Soft Skills Trainer and Mentoring Specialist with a strong academic background in Psychology and a proven track record in student mentoring. The selected candidate...

  • Soft Skill Trainer

    2 days ago

    Bengaluru, Karnataka, India Le Chateau Full time

    **Employment Type**: Full-Time **Job Summary**: **Key Responsibilities**: - Design, develop, and deliver soft skills training programs tailored to employees. - Conduct interactive workshops on communication, teamwork, leadership, time management, conflict resolution, and professional etiquette. - Assess training needs through surveys, feedback, and...

  • Freelance Soft Skills Trainer

    2 days ago

    Mathikere, Bengaluru, Karnataka, India Mentric Training and Consulting Private Limited Full time

    **Job Summary**: We are seeking a dynamic and experienced **Soft Skills Trainer** to design, deliver, and evaluate training programs that enhance interpersonal, communication, leadership, and workplace etiquette skills of our learners/employees. The trainer will play a key role in building confidence, professionalism, and employability of...

  • Soft Skills Trainer

    2 days ago

    Bengaluru, Karnataka, India Let's Set Destinations Full time

    **Job Title: Soft Skills Trainer** **Industry: EdTech** **Experience: 1-3 years** **Salary: Up to 7LPA** *** We are a fast-growing EdTech company committed to transforming learning through innovation and technology. Our platform empowers learners across the country to build in-demand skills and improve their employability. As part of our mission to...

  • Soft Skills Trainer

    1 day ago

    Bengaluru, Karnataka, India Lets Set Destinations Full time

    Job Title: Soft Skills Trainer Industry: EdTech Experience: 1-3 years **Salary**: Up to 7LPA **Job Description**: We are a fast-growing EdTech company committed to transforming learning through innovation and technology. Our platform empowers learners across the country to build in-demand skills and improve their employability. As part of our mission to...

  • Soft Skills and V&a Trainer

    2 hours ago

    Bengaluru, Karnataka, India ExamRoom.AI Full time

    **Location: Bangalore, Karnataka - India** **Department: Learning & Development, ExamRoom.AI** **Type: Full-time, Onsite** **Job Overview**: We are seeking a skilled and dynamic Soft Skills and Voice & Accent Trainer to join our Learning & Development team. In this role, you will design, deliver, and evaluate training programs aimed at enhancing...