Customer Support Executive

1 week ago


Noida Uttar Pradesh, India 10 x growth accelerator Full time

**Position**: Customer Support Executive (Blended Process)

**Location**: Noida

**Job Type**: Full-Time | Work From Office

**Process**:
Blended - **Chat + Voice Support** (Inbound & Outbound)

**Role Summary**:

- Handle customer interactions through **both chat (80%) and voice (20%)** channels
- Address and resolve customer queries promptly in **English & Hindi**:

- Maintain a professional tone and ensure accurate documentation of interactions
- Escalate complex issues to the relevant department when required
- Ensure high levels of **customer satisfaction** and adherence to process quality standards

**Eligibility & Requirements**:

- **Education**: Graduate (any discipline)
- **Languages**: Fluent in English & Hindi
- **Assessment**: Versant Level 4 (minimum score: 5)
- Good communication, typing speed, and problem-solving skills
- Ability to work in a **fast-paced environment** with attention to detail

**Salary**:

- **Freshers**: ₹19,000 CTC / ₹15,000 In-hand
- **Experienced**: ₹25,000 CTC / ₹20,000 In-hand

**Shift & Working Days**:

- Rotational Shifts
- 6 Days Working | 1 Rotational Week Off

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Location**:

- Noida, Uttar Pradesh (required)

Work Location: In person



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