Patient Support Officer

5 days ago


Mumbai, India Al Samia Enterprises Full time

**Responsibilities**:
1. Answering questions about our clinic & services - for walk in patients and telephonically. 2. Asking questions to understand patient requirements & convert calls to appointments 3. Helping patient in the PRC’S workflow as per systems manual. Greet, Register, Introduce visitor / patient to the SOPs of PRC. 4. Connect & Communicate with patients - on Facebook, Whatsapp, phone & in person. 5. Corporate tie - up facilitation for promotional activities

**Essential Requirements**
- Proven experience as front office representative or other customer service role
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills - Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- 10+2 essential; Graduation will be a plus

FEMALES Only

**Job Types**: Full-time, Regular / Permanent

Pay: ₹12,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 2 years (required)
- Front desk: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 7977483684



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