Patient Relations

2 weeks ago


Mumbai, India SRV Hospital Full time

Undertake duties in accordance with departmental policies and procedures
- To be fully conversant in all areas of Front Office
- Meet and greet patients and visitors in a warm, respectful and courteous manner at all times, acting in a way that actively contributes to the promotion and improvement of the SRV Hospital brand
- Provide efficient and effective administrative support
- Respond to all enquiries regarding hospital facilities or re-direct enquires to the correct departments when needed. Deal with all front office queries and complaints in a courteous and timely manner
- Action all requests from patients, doctors, and visitors to the hospital courteously, promptly and efficiently.
- Interview patients in a polite and friendly manner in order to obtain relevant information for registration purposes; updating patient details at each appointment; inputting all information accurately onto the computer system.
- Receive payment from all patients in respect of hospital services provided and maintain integrity of personal float. Ensure transactions are correctly recorded and receipted. Allocate cash to carriers or patients in accordance with billing agreements as required.
- Make follow-up bookings for patient after appointment
- Assist patient with booking further tests or consultations
- To be involved in ongoing training for all staff within the department
- Liaise and cooperate with other departments ensuring the smooth running of

the Reception Desks
- Attend Fire Lectures and Fire Drills in accordance with the law, and be fully aware of the position of fire alarms, emergency equipment and exits
- To use proper channels of communication for any problems or grievances related to work
- Handle minor complaints with immediate action and follow up.

Prepare MIS Reports

**Salary**: From ₹17,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

**Speak with the employer**
+91 8291893635



  • Mumbai, India SRV Hospital Full time

    Urgent Opening For Resident Medical Officer In NICU Department At SRV Hospital, Chembur. - Department - Patient Relation (Front Desk) - Qualification - Graduation - Experience - 1 To 5 Years (Healthcare Industry) Job Description - - Undertake duties in accordance with departmental policies and procedures - To be fully conversant in all areas of Front...


  • Mumbai, Maharashtra, India SRV Hospital Full time

    Urgent Opening At SRV Hospital, Chembur. - Department - Patient Relation (Front Desk) - Qualification - Graduation - Experience - 1 To 5 Years (Healthcare Industry) Job Description - - Undertake duties in accordance with departmental policies and procedures - To be fully conversant in all areas of Front Office - Meet and greet patients and visitors in a...


  • Borivali, Mumbai, Maharashtra, India Karuna Hospital Full time

    A Patient Relations Executive (PRE) enhances the healthcare experience by serving as a liaison between patients, their families, and medical staff, ensuring satisfaction and addressing concerns. Key responsibilities include handling patient inquiries, resolving complaints, coordinating care, managing patient feedback, and providing information about...


  • Mumbai, Maharashtra, India Holy Family Hospital, Bandra Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Qualification - Graduation* Experience - 1 To 5 Years (Healthcare Industry)* Candidate Should Be Flexible For Rotational Shifts (Morning, Evening & Night)Job Description - ·Undertake duties in accordance with departmental policies and procedures· To be fully conversant in all areas of Front Office· Meet and greet patients and visitors in a warm,...


  • Mumbai, India Holy Family Hospital, Bandra Full time

    Qualification - Graduation * Experience - 1 To 5 Years (Healthcare Industry) * Candidate Should Be Flexible For Rotational Shifts (Morning, Evening & Night) Job Description - · Undertake duties in accordance with departmental policies and procedures · To be fully conversant in all areas of Front Office · Meet and greet patients and visitors in a warm,...


  • Mumbai, Maharashtra, India Holy Family Hospital, Bandra Full time

    Qualification - Graduation - Experience - 1 To 5 Years (Healthcare Industry) Job Description - - Undertake duties in accordance with departmental policies and procedures - To be fully conversant in all areas of Front Office - Meet and greet patients and visitors in a warm, respectful and courteous manner at all times, acting in a way that actively...


  • Mumbai, India CONWEST & MANJULA S. BADANI JAIN HOSPITAL Full time

    Responsibilities: - Provide guidance to patients and walk-ins - Visit patients to ensure that they are comfortable and satisfied with the services provided - To Improve the overall patient satisfaction Specific Responsibilities - Meeting & Greeting to patient. - Feedback Collection - Handling & Resolution of patient queries - Taking patient rounds -...

  • Patient Counsellor

    2 weeks ago


    Mumbai, Maharashtra, India QI Spine Full time ₹ 4,00,000 per year

    Position OverviewWe are seeking a dedicated and compassionatePatient Counsellorto join our dynamic team. This role is pivotal in providing exceptional patient care and support throughout their healthcare journey. The ideal candidate will possess a strong background in product sales and patient counselling, with a passion for helping individuals navigate...


  • Mumbai, India fghhjk Full time

    Updation of all indoor patients files for billing - Admission of indoor patients - Follow up for deposit of IPD Patients - OT sheet updating for surgery patients - Relatives counselling regarding the bills & insurance (cashless & reimbursement) - Make TPA patients refund vouchers - Follow up with TPA regarding outstanding - To send preAuth to respective...

  • Patient Experience

    2 weeks ago


    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company OverviewSir H.N. Reliance Foundation Hospital & Research Centre is a premier multi-specialty tertiary care institution located in Mumbai. With 345 beds, the hospital is renowned for its advanced care in cardiac sciences, gastroenterology, oncology, and more. Recognized for its state-of-the-art technology and infrastructure, the hospital upholds a...