Guest Relations Officer

3 days ago

Vashi Navi Mumbai Maharashtra, India Fortis Hiranandani Hospital Full time

Greets visitors and patients and determines their needs.
- Answers questions and gives required and relevant information directly to the person or on the telephone.
- Makes future reservations for patients.
- Maintains and prepares files, records and reports.
- Enters data into the computer.
- Handles grievances. (Patient history, report related, etc.)
- Arranges for escort of patient to room or ward station.
- Co-ordinates with other departments (Billing, H/K, OPD, Pathology, Radiology)
- Ensure that the patient is aware of all the facilities/services available in the hospital and patient's room.
- Address concerns regarding Room service facilities as well as Cafeteria for attendants.
- Address concerns regarding Information on Laundry facilities if required.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift

Work Location: In person

**Speak with the employer**
+91 8210990205

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