Patient Relation Officer

5 days ago

Mumbai Maharashtra, India Holy Family Hospital, Bandra Full time

Qualification - Graduation
- Experience - 1 To 5 Years (Healthcare Industry)

Job Description -
- Undertake duties in accordance with departmental policies and procedures
- To be fully conversant in all areas of Front Office
- Meet and greet patients and visitors in a warm, respectful and courteous manner at all times, acting in a way that actively contributes to the promotion and improvement of the HFH Hospital brand
- Provide efficient and effective administrative support
- Respond to all enquiries regarding hospital facilities or re-direct enquires to the correct departments when needed. Deal with all front office queries and complaints in a courteous and timely manner
- Action all requests from patients, doctors, and visitors to the hospital courteously, promptly and efficiently.
- Interview patients in a polite and friendly manner in order to obtain relevant information for registration purposes; updating patient details at each appointment; inputting all information accurately onto the computer system.
- Receive payment from all patients in respect of hospital services provided and maintain integrity of personal float. Ensure transactions are correctly recorded and receipted. Allocate cash to carriers or patients in accordance with billing agreements as required.
- Make follow-up bookings for patient after appointment
- Assist patient with booking further tests or consultations
- To be involved in ongoing training for all staff within the department
- Liaise and cooperate with other departments ensuring the smooth running of the Reception Desks
- Attend Fire Lectures and Fire Drills in accordance with the law, and be fully aware of the position of fire alarms, emergency equipment and exits
- To use proper channels of communication for any problems or grievances related to work
- Handle minor complaints with immediate action and follow up. Prepare MIS Reports

or call +91 62670 344.

Current CTC:
Excepted CTC:
Notice Period:
Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Work Location: In person

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