
Patient Relation Executive
19 hours ago
The Patient Relations Executive is responsible for managing and improving patient satisfaction and addressing any concerns or issues that may arise. This role involves interacting with patients and their families, resolving complaints, and ensuring a positive experience throughout the patient journey. The Patient Relations Executive will work closely with various departments to facilitate effective communication and resolve any issues promptly.
**Key Responsibilities**:
- **Patient Interaction**:
- Serve as the primary point of contact for patients and their families regarding their experience with.
- Address patient inquiries, complaints, and feedback in a professional and empathetic manner.
- Conduct follow-up calls and surveys to ensure patient satisfaction and gather feedback for continuous improvement.
- **Issue Resolution**:
- Investigate and resolve patient complaints and concerns, coordinating with relevant departments as necessary.
- Escalate complex or unresolved issues to senior management when appropriate.
- Develop and implement strategies to prevent recurring issues and improve overall patient satisfaction.
- **Communication and Coordination**:
- Collaborate with medical and administrative staff to address patient needs and ensure a seamless experience.
- Provide clear and accurate information to patients regarding services, policies, and procedures.
- Maintain accurate records of patient interactions, complaints, and resolutions.
- **Patient Advocacy**:
- Advocate for patients' needs and ensure their concerns are heard and addressed.
- Educate patients about their rights and available resources.
- Promote a patient-centered approach across the organization.
- **Reporting and Analysis**:
- Prepare and present reports on patient feedback, complaints, and satisfaction metrics to management.
- Identify trends and areas for improvement based on patient feedback and make recommendations for enhancements.
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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