Patient Relation Executive

19 hours ago


Mumbai Maharashtra, India Karma ayurveda Full time

The Patient Relations Executive is responsible for managing and improving patient satisfaction and addressing any concerns or issues that may arise. This role involves interacting with patients and their families, resolving complaints, and ensuring a positive experience throughout the patient journey. The Patient Relations Executive will work closely with various departments to facilitate effective communication and resolve any issues promptly.

**Key Responsibilities**:

- **Patient Interaction**:

- Serve as the primary point of contact for patients and their families regarding their experience with.
- Address patient inquiries, complaints, and feedback in a professional and empathetic manner.
- Conduct follow-up calls and surveys to ensure patient satisfaction and gather feedback for continuous improvement.
- **Issue Resolution**:

- Investigate and resolve patient complaints and concerns, coordinating with relevant departments as necessary.
- Escalate complex or unresolved issues to senior management when appropriate.
- Develop and implement strategies to prevent recurring issues and improve overall patient satisfaction.
- **Communication and Coordination**:

- Collaborate with medical and administrative staff to address patient needs and ensure a seamless experience.
- Provide clear and accurate information to patients regarding services, policies, and procedures.
- Maintain accurate records of patient interactions, complaints, and resolutions.
- **Patient Advocacy**:

- Advocate for patients' needs and ensure their concerns are heard and addressed.
- Educate patients about their rights and available resources.
- Promote a patient-centered approach across the organization.
- **Reporting and Analysis**:

- Prepare and present reports on patient feedback, complaints, and satisfaction metrics to management.
- Identify trends and areas for improvement based on patient feedback and make recommendations for enhancements.

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



  • Andheri East, Mumbai, Maharashtra, India Karma ayurveda Full time

    A Patient Relations Executive typically works within healthcare facilities such as hospitals, clinics, or medical centers. Their primary responsibility is to ensure positive interactions and experiences for patients and their families throughout their healthcare journey. Here's an overview of their role: 1. **Patient Advocacy**: Patient Relations Executives...


  • Mumbai, Maharashtra, India SRV Hospital Full time

    Urgent Opening At SRV Hospital, Chembur. - Department - Patient Relation (Front Desk) - Qualification - Graduation - Experience - 1 To 5 Years (Healthcare Industry) Job Description - - Undertake duties in accordance with departmental policies and procedures - To be fully conversant in all areas of Front Office - Meet and greet patients and visitors in a...


  • Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Candidate,GreetingsSir H. N. Reliance Foundation Hospital and Research Centre is a state-of-the-art 345 bed multi-specialty tertiary care hospital, situated in South Mumbai, committed to make world class healthcare accessible to all.We currently have openings for Patient Relation Executive', details for the same are given belowCandidates Requirement:...


  • Mumbai, India SRV Hospital Full time

    Urgent Opening For Resident Medical Officer In NICU Department At SRV Hospital, Chembur. - Department - Patient Relation (Front Desk) - Qualification - Graduation - Experience - 1 To 5 Years (Healthcare Industry) Job Description - - Undertake duties in accordance with departmental policies and procedures - To be fully conversant in all areas of Front...


  • Mumbai, India Holy Family Hospital, Bandra Full time

    Qualification - Graduation * Experience - 1 To 5 Years (Healthcare Industry) * Candidate Should Be Flexible For Rotational Shifts (Morning, Evening & Night) Job Description - · Undertake duties in accordance with departmental policies and procedures · To be fully conversant in all areas of Front Office · Meet and greet patients and visitors in a warm,...


  • Nashik, Maharashtra, India Kasukurthi Healthcare Pvt Ltd Full time

    **Exciting Job Opening: Patient Counsellor** **We’re Hiring!** We are looking for a compassionate, organized, and proactive **Patient Counsellor** to join our dynamic healthcare team. As a vital bridge between patients and hospital services, you will ensure that every patient receives an excellent care experience — from admission through...


  • Mumbai, India CONWEST & MANJULA S. BADANI JAIN HOSPITAL Full time

    Responsibilities: - Provide guidance to patients and walk-ins - Visit patients to ensure that they are comfortable and satisfied with the services provided - To Improve the overall patient satisfaction Specific Responsibilities - Meeting & Greeting to patient. - Feedback Collection - Handling & Resolution of patient queries - Taking patient rounds -...

  • Patient Counselor

    1 week ago


    Mumbai, Maharashtra, India That's My Job. Full time

    We are hiring relationship manager cum Patient counselor. - Conversion Strategy & Execution: Design, implement, and optimize processes and metrics to drive high patient conversion rates for Nivaan's treatment plans. - Revenue Ownership: Take complete ownership of in-clinic conversions and deliver 5x revenue growth quarteron-quarter through targeted planning...


  • Navi Mumbai, India Valuelytic Agro Pvt Ltd Full time

    Position Name: Patient Care ExecutiveEducation Required: Any Graduate(Mandatory) Minimum 6months of experience required in Calling Position Responsibility summary: ➢ Receive/Make calls to Patients as per the Patient care program ➢ Patient Registration Management. From data entry to issuing the enrolment kit to all ➢ Ensure that the given application is...


  • Mumbai, Maharashtra, India Hamari Awaaz Charitable Trust Full time

    **Patient Care Technician Responsibilities**: - Keeping patient rooms clean and organized. - Monitoring patient health and measuring vital signs. - Maintaining accurate patient records. - Assisting the healthcare team with administering treatments. - Collecting liquid samples or specimens for testing. - Performing basic nursing procedures such as...