Patient Support Assistant

**Job Summary**

Facilitate patient flow by notifying the doctor of the patient’s arrival. Answering questions about our clinic & services - for walk in patients and telephonically. Asking questions to understand patient requirements & convert calls to appointments. Provide non-clinical support within the clinic environment and ensures an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery. Outbound calling for patients & tie-ups.

**Location:

- Mumbai/Bangalore/Assam/West Bengal**

**Salary:

- 2.5 LPA TO 3.5 LPA**

**Shift:

- Day Shift**

**Responsibilities**:
1. Answering questions about our clinic & services - for walk in patients and telephonically.

2. Asking questions to understand patient requirements & convert calls to appointments

3. Helping patient in the PRC’S workflow as per systems manual. Greet, Register, Introduce visitor / patient to the SOPs of PRC.

4. Connect & Communicate with patients - on Facebook, Whatsapp, phone & in person.

5. Corporate tie - up facilitation for promotional activities

**Essential Requirements**
- Proven experience as front office representative or other customer service role
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- 10+2 essential; Graduation will be a plus
- Ability to connect using social media - Whatsapp, Facebook, Traditional methods - Phone, post mail etc

**Desirable**:Making good PPTs

**Skills Required**:
Active Listening, Coordination, Critical Thinking, Mathematics, Microsoft Excel, Microsoft Word, Reading Comprehension, Service Orientation, Speaking, Technology/Computer - Internet usage, Time Management, Typing Speed 30+ WPM, Writing, Whatsapp, Facebook, Tele Calling

Detailed Job responsibilities: Free doctor’s time from organising and administrative tasks so that they

can spend maximum time on strategic tasks. Responsibilities typically include:

- Acting as a first point of contact: dealing with correspondence and phone calls
- Managing diaries and organising meetings and appointments, often controlling access to the doctor
- Greet patient, Explain SOPs, Provide Case sheet (Blank), Practo Entry, Collect Fee, Issue receipt
- Typing, compiling and preparing reports, presentations and correspondence
- Implementing and maintaining procedures/administrative systems
- Liaising with staff, suppliers and clients
- Maintaining expenses, issuing receipts to patients and collecting fee.
- Greet and assist patients with registration and eligibility.
- Check in/out patients using electronic medical records.
- Scan medical records into the system using software.
- Testimonial Collection
- Whatsapp and Facebook messages
- Maintaining Samples, Medicine Stocks & Patient Accounting
- Providing Health Education and Marketing material
- Taking print outs
- Corporate tie - up facilitation for promotional activities

**Business Marketing**:

- Planning & executing the advertising strategy
- Camps and their Execution
- Corporate Tie Ups (Surrounding Companies)
- Fixed asset advertisements for patient generation

**Additional Responsibiities**:

- Calling to follow up DYPH/MGM/Masina/ACI Patients [Different Locations]
- Vendor Calling for follow up

Working Hours: 10 AM to 8 PM

Weekly OFF on Sunday

**Best Regards**
**HR Divya**
** 9258926585
**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)
- Medical administration: 1 year (required)

**Language**:

- English (required)

Work Location: In person