Patient Support Assistant

2 weeks ago

Mumbai, India Painacea Full time

Job Summary

Facilitate patient flow by notifying the doctor of the patient’s arrival. Answering questions about our

clinic & services - for walk in patients and telephonically. Asking questions to understand patient

requirements & convert calls to appointments. Provide non-clinical support within the clinic

environment and ensures an exceptional patient experience by performing a variety of complex

administrative tasks to support patient care delivery. Outbound calling for patients & tie-ups. Job Responsibilities:
1. Answering questions about our clinic & services - for walk in patients and telephonically.

2. Asking questions to understand patient requirements & convert calls to appointments

3. Helping patient in the PRC’S workflow as per systems manual. Greet, Register, Introduce

visitor / patient to the SOPs of PRC.

4. Connect & Communicate with patients - on Facebook, Whatsapp, phone & in person.

5. Corporate tie - up facilitation for promotional activities

Essential Requirements
- Proven experience as front office representative or other customer service role
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone

systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- 10+2 essential Graduation will be a plus

**Job Types**: Full-time, Part-time, Fresher
Part-time hours: 36 per week

**Salary**: From ₹12,000.00 per month

**Benefits**:

- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 8928402232

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