Patient Support Executive
2 weeks ago
We are seeking a highly organized and compassionate **Clinic / Patient Support Executive** to join our team. You will be the first point of contact for our US patients and clinical staff, ensuring smooth communication and efficient clinic operations.
Your primary responsibility will be managing patient communications, scheduling and playing a key role in delivering high-quality healthcare support to our US-based operations.
**Key Responsibilities**
**Remote Communication & Patient Management**
- Schedule, reschedule, and confirm patient appointments.
- Update and maintain accurate patient records in the Electronic Health Record (EHR) system.
**Coordination Duties**
- Assist with billing inquiries and payment processing.
- Act as liaison between patients, doctors, nurses, and staff to ensure smooth coordination.
**Operational Efficiency**
- Proactively resolve issues related to scheduling or patient queries.
- Ensure compliance with confidentiality standards (HIPAA).
- Provide clear instructions to patients regarding appointments and care plans.
**Qualifications**
- **Any Graduate - English Medium only**
- **Minimum 1 year of experience in US telecalling / support functions**
- **US Accent - Mandatory**
- Excellent verbal & written English communication skills.
- Strong phone etiquette and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience in healthcare / patient support preferred.
- Basic understanding of medical terminology is a plus.
**Desired Traits**
- Compassionate and professional demeanor.
- Proactive, problem-solving mindset.
- Detail-oriented and organized.
**Application Question**
How many years of experience in US telecalling do you have?
**To Apply**
**9881122488**
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
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