Customer Support Patient Experience Executive

2 weeks ago

Kurla Mumbai Maharashtra, India Qi Spine Clinic Full time

Job Title**:Customer Support/ Patient Experience Executive**

Location: Kurla, Mumbai

Company**:QI Spine Clinic**

About QI Spine Clinic.

QI Spine Clinic is India’s leading healthcare chain focused on non-surgical treatment for spine and back conditions. We are committed to delivering world-class patient care through a combination of technology, expertise, and a patient-first approach.

**Key Responsibilities**:

- Handle incoming enquiries from clinics regarding patient experience and concerns.
- Maintain a patient-friendly and professional tone while addressing queries.
- Coordinate with internal teams to resolve issues efficiently.
- Follow up on patient experience reports and ensure timely resolution of concerns.
- Maintain documentation of interactions, issues, and resolutions in the system.
- Uphold the clinic’s standards of care, compassion, and professionalism at all times.

**Requirements.**

Prior experience in customer support or related role is mandatory (preferably in healthcare, wellness, or hospitality).

Educational background: Graduate in any discipline.

Excellent communication skills and problem solving ability.

Should be flexible with travelling to clinics if required.

A warm personality with the ability to be empathetic and understanding towards patients.

**What We Offer**: Opportunity to be part of a reputed healthcare brand.

Professional and growth-oriented work culture.

Training and upskilling opportunities.

Join us in transforming patient care with empathy, innovation, and excellence.

If interested, share your resume to 7304649270- Rosanne, Talent Acquisition team.

Pay: ₹30,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 7304649270

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