Patient Experience Executive

23 hours ago

Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Overview

Sir H. N. Reliance Foundation Hospital & Research Centre is a renowned multi-speciality tertiary care hospital in Mumbai. With 345 beds, the hospital excels in areas such as cardiac sciences, oncology, and women's health. Founded on cutting-edge technology and international standards, it is committed to excellence and service, embodying the principle of Respect for Life.

Job Overview

The Patient Experience Executive at Sir H. N. Reliance Foundation Hospital & Research Centre, located in Mumbai, will play a pivotal role in enhancing patient satisfaction and operational excellence. This fixed-term, full-time position is at a junior level, requiring 4 to 6 years of relevant experience in the healthcare sector.

Qualifications and Skills

  • Proven experience of 4-6 years in managing patient interactions and enhancing patient experience in a healthcare setting.
  • Exceptional verbal and written communication skills to effectively interact with patients and healthcare professionals.
  • Strong organizational skills with the ability to prioritize tasks and manage time efficiently in a fast-paced environment.
  • Proficiency in problem-solving and conflict resolution, specifically in addressing patient concerns and grievances.
  • Must have experience in counselling and directing the patient (Mandatory skill), providing accurate information, and supporting patients throughout their care journey.
  • Ability to handle patient visitors with professionalism and courtesy, ensuring a positive impression and experience (Mandatory skill).
  • Experience in patient experience services, focusing on improving service delivery and patient satisfaction (Mandatory skill).
  • Familiarity with healthcare regulations, safety standards, and ethical considerations in patient interactions.

Roles and Responsibilities

  • Welcome patients and visitors, providing empathetic and efficient service to ensure a positive hospital experience.
  • Assist patients in navigating hospital services and processes, ensuring they receive timely and appropriate care.
  • Address patient queries and concerns promptly, employing effective communication to enhance patient satisfaction.
  • Collaborate with healthcare teams to identify areas for improvement in patient experience and service delivery.
  • Conduct patient feedback surveys and analyze results to implement strategies for service enhancement.
  • Liaise with different hospital departments to ensure streamlined patient processes and reduce wait times.
  • Maintain records of patient interactions and feedback, contributing to continuous improvement initiatives.
  • Adhere to hospital policies, safety protocols, and ethical guidelines in all patient interactions.

  • Patient Experience

    23 hours ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company OverviewSir H.N. Reliance Foundation Hospital & Research Centre is a premier multi-specialty tertiary care institution located in Mumbai. With 345 beds, the hospital is renowned for its advanced care in cardiac sciences, gastroenterology, oncology, and more. Recognized for its state-of-the-art technology and infrastructure, the hospital upholds a...

  • Patient Experience Executive

    1 day ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Dear Candidate,GreetingsSir H. N. Reliance Foundation Hospital and Research Centre is a state-of-the-art 345 bed multi-specialty tertiary care hospital, situated in South Mumbai, committed to make world class healthcare accessible to all.We currently have openings for Patient Experience Executive HomeCare Department, details for the same are given...

  • Manager-Patient Experience

    5 days ago

    Mumbai, Maharashtra, India P D Hinduja Hospital and Medical Research Centre (HNH) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Opportunity for Manager-Patient Experience for our Hospital in Mahim.Qualifications: Masters in Healthcare/ Business / Hospitality or related field or Post Graduate with relevant experience in Hospitality & Customer Experience managementExperience: Minimum 10-15 years working in a Healthcare organization or Hospitality field.Job Requirement:Patient...

  • Walk-in 8 Sep: Patient Experience

    1 day ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Title: Patient Experience Executive (Candidates from Airline, Hotel industry sector will be considered and preferred) Function: Patient Services Reporting To: Patient Experience Duty Manager / Patient Experience SupervisorOrganization & Location: Sir H. N Reliance Foundation Hospital, Charni Road, MumbaiWalk-in Details: Address: Sir H N Reliance...

  • Walk-in:13-Aug-25,Patient Experience Executive

    24 hours ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job DescriptionWe are arranging a Mega Walkin Drive for Patient Experience Executive (On Roll) at below address and timeAddress:Sir H N Reliance Foundation Hospital, Gate 7Prarthana Samaj, Raja Ram Mohan Roy Rd, Girgaon, Mumbai, Maharashtra 400004Date: 13-Aug-2025Time: 3 PMQualification: Any GraduateJob Description:A.    Service Excellence Patients &...

  • Patient Relation Executive

    6 days ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Candidate,GreetingsSir H. N. Reliance Foundation Hospital and Research Centre is a state-of-the-art 345 bed multi-specialty tertiary care hospital, situated in South Mumbai, committed to make world class healthcare accessible to all.We currently have openings for Patient Relation Executive', details for the same are given belowCandidates Requirement:...

  • Patient Care Executive

    1 day ago

    Navi Mumbai, Maharashtra, India Valuelytic Agro Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,96,031 per year

    Position Name: Patient Care ExecutiveEducation Required: Any Graduate(Mandatory)Minimum 6months of experience required in CallingPosition Responsibility summary:➢ Receive/Make calls to Patients as per the Patient care program➢ Patient Registration Management. From data entry to issuing the enrolment kit to all➢ Ensure that the given application is kept...

  • Walk-in 10 Sep: Patient Experience

    22 hours ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Walk-In Interview: 10th Sep 2025 Patient Experience Executive Home CareAirline crew and ground airline staff are welcome to applyJoin the Hospital @Home Team | Reliance Foundation Hospital | Full-Time Opportunity Walk-InCompany OverviewSir H.N. Reliance Foundation Hospital & Research Centre is a premier 345-bed multi-speciality tertiary care hospital in...

  • Patient Experience Executive_Charni Road

    24 hours ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Dear Candidate,Namaste Greetings from Sir HN Reliance Foundation Hospital , Mumbai, India. Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-Specialty tertiary care hospital with following thrust areas: Cardiac Sciences, Gastroenterology & Hepatobiliary Sciences, Liver Transplant, Nephro-Urology, Neuro Sciences, Oncology,...

  • Patient Care Executive

    1 day ago

    Navi Mumbai, Maharashtra, India MV Outsourcing Pvt Ltd Full time ₹ 2,64,000 per year

    Responsibility summary:➢ Receive\Make calls to Patients as per the Patient care program➢ Patient Registration Management. From data entry to issuing the enrolment kit to all➢ Ensure that the given application is kept in an accurate manner and every entry iscompleted on the application➢ Ensuring that the relevant benefits are executed as per the...