Patient Relationship Executive

3 days ago

Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Overview

Sir H. N. Reliance Foundation Hospital & Research Centre is a premier 345-bed multi-speciality tertiary care hospital located in Mumbai. Emphasizing on Cardiac Sciences, Oncology, Neuro Sciences, and other critical areas, this institution is designed to meet international standards, focusing on respect for life through advanced diagnostics, and medical care. Continuing the legacy since 1918, the hospital is committed to excellence in patient care and service delivery. Learn more about us at

Job Overview

The Patient Relationship Executive at the Feedback Cell plays a pivotal role in enhancing patient satisfaction. This full-time junior position requires a work experience of 1 to 3 years, with the role being based in Mumbai. The executive will be crucial in managing patient feedback and ensuring high standards of patient care and service quality.

Qualifications and Skills

  • Strong communication skills to effectively interact with patients and staff, ensuring clarity and understanding in all interactions (Mandatory skill).
  • Proficient in conflict resolution to address and manage disputes or concerns raised by patients, turning negative experiences into positive outcomes (Mandatory skill).
  • Expertise in feedback management to systematically collect, analyze, and act upon patient feedback for continuous service improvement (Mandatory skill).
  • Demonstrated experience in customer service, focusing on patient needs and providing exceptional support and care.
  • Compassionate and empathetic approach, essential for providing patient care and managing patient relations effectively.
  • Ability to work collaboratively with diverse teams to ensure integrated service delivery and patient satisfaction.
  • Excellent organizational skills to manage multiple feedback channels and maintain accurate records.
  • Adaptable and solution-oriented mindset, essential for responding to patient queries and operational challenges.

Roles and Responsibilities

  • Manage patient feedback channels, ensuring timely collection, documentation, and response to patient queries and concerns.
  • Work closely with medical and administrative staff to resolve patient issues and provide a seamless care experience.
  • Analyze feedback trends to identify areas of improvement and report findings to management for strategic planning.
  • Conduct follow-ups with patients to ensure satisfaction with the services provided and address any lingering issues.
  • Facilitate communication between patients and relevant hospital departments to ensure patient needs and expectations are met.
  • Maintain high levels of patient confidentiality and adhere to hospital policies regarding data protection and privacy.
  • Provide training and support to staff on effective patient communication and feedback management techniques.
  • Proactively suggest and implement process improvements based on patient feedback and operational insights.

  • Walk-in:12-Aug-25,Patient Relationship Executive

    2 days ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job DescriptionWe are arranging a Mega Walkin Drive for Patient Relationship Executive (On Roll) at below address and timeAddress:Sir H N Reliance Foundation Hospital, Gate 7Prarthana Samaj, Raja Ram Mohan Roy Rd, Girgaon, Mumbai, Maharashtra 400004Date: 12-Aug-2025Time: 3 PMQualification: Any GraduateQualifications and SkillsMinimum of 1 to 3 years of...

  • Patient Experience

    2 days ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 25,00,000 - ₹ 50,00,000 per year

    Company OverviewSir H.N. Reliance Foundation Hospital & Research Centre is a premier multi-specialty tertiary care institution located in Mumbai. With 345 beds, the hospital is renowned for its advanced care in cardiac sciences, gastroenterology, oncology, and more. Recognized for its state-of-the-art technology and infrastructure, the hospital upholds a...

  • Patient Care Executive

    2 weeks ago

    Mumbai, Maharashtra, India Qi Spine Clinic Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.Understanding from patients their chief concerns, their history and...

  • Patient Relation Executive

    1 week ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Dear Candidate,GreetingsSir H. N. Reliance Foundation Hospital and Research Centre is a state-of-the-art 345 bed multi-specialty tertiary care hospital, situated in South Mumbai, committed to make world class healthcare accessible to all.We currently have openings for 'Patient Relation Executive', details for the same are given belowCandidates Requirement:...

  • Patient Relation Executive

    1 week ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Dear Candidate,GreetingsSir H. N. Reliance Foundation Hospital and Research Centre is a state-of-the-art 345 bed multi-specialty tertiary care hospital, situated in South Mumbai, committed to make world class healthcare accessible to all.We currently have openings for Patient Relation Executive', details for the same are given belowCandidates Requirement:...

  • Patient Experience Executive

    2 days ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company OverviewSir H. N. Reliance Foundation Hospital & Research Centre is a renowned multi-speciality tertiary care hospital in Mumbai. With 345 beds, the hospital excels in areas such as cardiac sciences, oncology, and women's health. Founded on cutting-edge technology and international standards, it is committed to excellence and service, embodying the...

  • Manager-Patient Experience

    1 week ago

    Mumbai, Maharashtra, India P D Hinduja Hospital and Medical Research Centre (HNH) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Opportunity for Manager-Patient Experience for our Hospital in Mahim.Qualifications: Masters in Healthcare/ Business / Hospitality or related field or Post Graduate with relevant experience in Hospitality & Customer Experience managementExperience: Minimum 10-15 years working in a Healthcare organization or Hospitality field.Job Requirement:Patient...

  • Patient Experience Executive

    1 week ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Dear Candidate,GreetingsSir H. N. Reliance Foundation Hospital and Research Centre is a state-of-the-art 345 bed multi-specialty tertiary care hospital, situated in South Mumbai, committed to make world class healthcare accessible to all.We currently have openings for 'Patient Experience Executive – HomeCare Department', details for the same are given...

  • Patient Experience Executive

    3 days ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Dear Candidate,GreetingsSir H. N. Reliance Foundation Hospital and Research Centre is a state-of-the-art 345 bed multi-specialty tertiary care hospital, situated in South Mumbai, committed to make world class healthcare accessible to all.We currently have openings for Patient Experience Executive HomeCare Department, details for the same are given...

  • Patient Counsellor

    1 week ago

    Mumbai, Maharashtra, India QI Spine Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Detailed Job Responsibilities: • Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment. • Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about. • Understanding from...