Patient Experience Executive
2 days ago
Key Responsibilities: Service Customer (Patients & Families) Execute the Patient Experience Service Delivery Model for excellence across the assigned OPD/EHC/Lobby/IPD/Diagnostic area Ensure proper scheduling of the OPD/EHC/IPD/Diagnostic appointments Monitor and drive TAT of OPD/EHC/IPD/Diagnostic registration & billing & patient query management as per SLA. Manage the reschedule & cancellations of the appointments and ensure prompt information to the patient/ family via SMS /Email/ Call.Ensure proper counselling and directing the patient. Also ensure accuracy & promptness in patient query handling. Operations Ensure that standards for handling patient visitors/patient attendants are being implemented during the routine and off hours. Co-ordinate with consultants and other clinical team members for smooth coordination and delivery of all patient experience services Do the bills & coordinate and create referrals as applicable. Ensure proper checking of bills and payment collection. Review prescription or any other referred service advised post appointment, scan the prescription & upload in the patients account in SAP. Ensure proper dispatch of reports complying with the TATs Confirmation of appointment, via call/ SMS etc. Ensure the Patient Rights and Confidentiality is maintained by the team members Ensure inter-departmental co-ordination & communication with respect and professionalism Ensure Handover / Shift report on a daily basis. Ensure proper name plate assigned to consultant chambers. Any other responsibilities as assigned by the HOD from time to time. Growth Maximize patient satisfaction through delivery of quality Patient Experience Services Participate in health programs and awareness/promotional campaigns in the hospital. Quality Actively participate and be accountable for implementation of all quality programs to ensure continuous quality improvement in the department Ensure adherence to internationally accepted standards of care, including but not limited to those recommended by JCI, NABH and other quality systems Actively participate in infection control and prevention activities, campaigns, awareness sessions etc.Finance Collect all payments through - Cash / Card across all OPD/EHC/IPD/Diagnostic service locations in the hospital with proper report generation and ensure closure of the shifts accurately. Drive strict adherence to billing & cash handling policy. Ensure accurate cash deposition to the bank. Apply discount as per offers, camps etc.People Be available to cover colleague when they are sick / on leave (within the constraints of existing workload) Be a part of committed teams at the departmental and organizational levels at all times. Exhibit and demonstrate adherence to RFH Values and Behaviors at work at all times.Innovation & Research Give suggestions / feedback to further improvise services and growth of the department Attend periodic trainings planned by the department and obtain the necessary scores in the post training assessments. Continuously strive for self-learning to further augment functional knowledge for service excellence
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Patient Experience Executive
2 weeks ago
Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,50,000 - ₹ 5,00,000 per yearCompany OverviewSir H. N. Reliance Foundation Hospital & Research Centre is a renowned multi-speciality tertiary care hospital in Mumbai. With 345 beds, the hospital excels in areas such as cardiac sciences, oncology, and women's health. Founded on cutting-edge technology and international standards, it is committed to excellence and service, embodying the...
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Patient Experience
2 weeks ago
mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full timeCompany OverviewSir H.N. Reliance Foundation Hospital & Research Centre is a premier multi-specialty tertiary care institution located in Mumbai. With 345 beds, the hospital is renowned for its advanced care in cardiac sciences, gastroenterology, oncology, and more. Recognized for its state-of-the-art technology and infrastructure, the hospital upholds a...
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Patient Experience
2 weeks ago
Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 25,00,000 - ₹ 50,00,000 per yearCompany OverviewSir H.N. Reliance Foundation Hospital & Research Centre is a premier multi-specialty tertiary care institution located in Mumbai. With 345 beds, the hospital is renowned for its advanced care in cardiac sciences, gastroenterology, oncology, and more. Recognized for its state-of-the-art technology and infrastructure, the hospital upholds a...
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Patient Experience Executive
2 weeks ago
Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,00,000 - ₹ 8,00,000 per yearDear Candidate,GreetingsSir H. N. Reliance Foundation Hospital and Research Centre is a state-of-the-art 345 bed multi-specialty tertiary care hospital, situated in South Mumbai, committed to make world class healthcare accessible to all.We currently have openings for Patient Experience Executive HomeCare Department, details for the same are given...
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Patient Experience Executive
2 days ago
Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 5,00,000 - ₹ 12,00,000 per yearKey Responsibilities: Service Customer (Patients & Families) Execute the Patient Experience Service Delivery Model for excellence across the assigned OPD/EHC/Lobby/IPD/Diagnostic area Ensure proper scheduling of the OPD/EHC/IPD/Diagnostic appointments Monitor and drive TAT of OPD/EHC/IPD/Diagnostic registration & billing & patient query management as per...
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Patient Experience
2 weeks ago
Mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full timeCompany Overview Sir H.N. Reliance Foundation Hospital & Research Centre is a premier multi-specialty tertiary care institution located in Mumbai. With 345 beds, the hospital is renowned for its advanced care in cardiac sciences, gastroenterology, oncology, and more. Recognized for its state-of-the-art technology and infrastructure, the hospital upholds a...
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Zonal Patient Experience
2 weeks ago
Navi Mumbai, India Indira IVF Full timeJob Description Job Responsibilities: Ensure quality individualized service to patients and address all patient concerns in appropriate time frame. Effectively handle end-to-end Facility Management and oversee Front End activity at the Centers in the Zone to help achieve business objectives & quality patient experience throughout. Ensure cost optimization...
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Patient Experience Executive
2 weeks ago
mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full timeEnsure proper checking of bills and payment collection. Review prescription or any other referred service advised post appointment, scan the prescription & upload in the patients account in SAP. Ensure proper dispatch of reports complying with the TATs Confirmation of appointment, via call/ SMS etc. Ensure the Patient Rights and Confidentiality is...
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Patient Experience Executive
2 weeks ago
Mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full timeEnsure proper checking of bills and payment collection. Review prescription or any other referred service advised post appointment, scan the prescription & upload in the patients account in SAP. Ensure proper dispatch of reports complying with the TATs Confirmation of appointment, via call/ SMS etc. Ensure the Patient Rights and Confidentiality is maintained...
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Patient Experience Executive
2 weeks ago
Mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full timeCompany Overview Sir H. N. Reliance Foundation Hospital & Research Centre is a renowned multi-speciality tertiary care hospital in Mumbai. With 345 beds, the hospital excels in areas such as cardiac sciences, oncology, and women's health. Founded on cutting-edge technology and international standards, it is committed to excellence and service, embodying the...
