Patient Experience Executive
2 weeks ago
Company Overview Sir H. N. Reliance Foundation Hospital & Research Centre is a renowned multi-speciality tertiary care hospital in Mumbai. With 345 beds, the hospital excels in areas such as cardiac sciences, oncology, and women's health. Founded on cutting-edge technology and international standards, it is committed to excellence and service, embodying the principle of Respect for Life. Job Overview The Patient Experience Executive at Sir H. N. Reliance Foundation Hospital & Research Centre, located in Mumbai, will play a pivotal role in enhancing patient satisfaction and operational excellence. This fixed-term, full-time position is at a junior level, requiring 4 to 6 years of relevant experience in the healthcare sector. Qualifications and Skills Proven experience of 4-6 years in managing patient interactions and enhancing patient experience in a healthcare setting. Exceptional verbal and written communication skills to effectively interact with patients and healthcare professionals. Strong organizational skills with the ability to prioritize tasks and manage time efficiently in a fast-paced environment. Proficiency in problem-solving and conflict resolution, specifically in addressing patient concerns and grievances. Must have experience in counselling and directing the patient (Mandatory skill), providing accurate information, and supporting patients throughout their care journey. Ability to handle patient visitors with professionalism and courtesy, ensuring a positive impression and experience (Mandatory skill). Experience in patient experience services, focusing on improving service delivery and patient satisfaction (Mandatory skill). Familiarity with healthcare regulations, safety standards, and ethical considerations in patient interactions. Roles and Responsibilities Welcome patients and visitors, providing empathetic and efficient service to ensure a positive hospital experience. Assist patients in navigating hospital services and processes, ensuring they receive timely and appropriate care. Address patient queries and concerns promptly, employing effective communication to enhance patient satisfaction. Collaborate with healthcare teams to identify areas for improvement in patient experience and service delivery. Conduct patient feedback surveys and analyze results to implement strategies for service enhancement. Liaise with different hospital departments to ensure streamlined patient processes and reduce wait times. Maintain records of patient interactions and feedback, contributing to continuous improvement initiatives. Adhere to hospital policies, safety protocols, and ethical guidelines in all patient interactions.
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Patient Experience Executive
2 weeks ago
Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,50,000 - ₹ 5,00,000 per yearCompany OverviewSir H. N. Reliance Foundation Hospital & Research Centre is a renowned multi-speciality tertiary care hospital in Mumbai. With 345 beds, the hospital excels in areas such as cardiac sciences, oncology, and women's health. Founded on cutting-edge technology and international standards, it is committed to excellence and service, embodying the...
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Patient Experience
2 weeks ago
mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full timeCompany OverviewSir H.N. Reliance Foundation Hospital & Research Centre is a premier multi-specialty tertiary care institution located in Mumbai. With 345 beds, the hospital is renowned for its advanced care in cardiac sciences, gastroenterology, oncology, and more. Recognized for its state-of-the-art technology and infrastructure, the hospital upholds a...
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Patient Experience
2 weeks ago
Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 25,00,000 - ₹ 50,00,000 per yearCompany OverviewSir H.N. Reliance Foundation Hospital & Research Centre is a premier multi-specialty tertiary care institution located in Mumbai. With 345 beds, the hospital is renowned for its advanced care in cardiac sciences, gastroenterology, oncology, and more. Recognized for its state-of-the-art technology and infrastructure, the hospital upholds a...
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Patient Experience Executive
2 weeks ago
Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,00,000 - ₹ 8,00,000 per yearDear Candidate,GreetingsSir H. N. Reliance Foundation Hospital and Research Centre is a state-of-the-art 345 bed multi-specialty tertiary care hospital, situated in South Mumbai, committed to make world class healthcare accessible to all.We currently have openings for Patient Experience Executive HomeCare Department, details for the same are given...
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Patient Experience Executive
2 days ago
mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full timeKey Responsibilities: Service Customer (Patients & Families) Execute the Patient Experience Service Delivery Model for excellence across the assigned OPD/EHC/Lobby/IPD/Diagnostic area Ensure proper scheduling of the OPD/EHC/IPD/Diagnostic appointments Monitor and drive TAT of OPD/EHC/IPD/Diagnostic registration & billing & patient query management as per...
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Patient Experience Executive
2 days ago
Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 5,00,000 - ₹ 12,00,000 per yearKey Responsibilities: Service Customer (Patients & Families) Execute the Patient Experience Service Delivery Model for excellence across the assigned OPD/EHC/Lobby/IPD/Diagnostic area Ensure proper scheduling of the OPD/EHC/IPD/Diagnostic appointments Monitor and drive TAT of OPD/EHC/IPD/Diagnostic registration & billing & patient query management as per...
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Patient Experience
2 weeks ago
Mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full timeCompany Overview Sir H.N. Reliance Foundation Hospital & Research Centre is a premier multi-specialty tertiary care institution located in Mumbai. With 345 beds, the hospital is renowned for its advanced care in cardiac sciences, gastroenterology, oncology, and more. Recognized for its state-of-the-art technology and infrastructure, the hospital upholds a...
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Zonal Patient Experience
2 weeks ago
Navi Mumbai, India Indira IVF Full timeJob Description Job Responsibilities: Ensure quality individualized service to patients and address all patient concerns in appropriate time frame. Effectively handle end-to-end Facility Management and oversee Front End activity at the Centers in the Zone to help achieve business objectives & quality patient experience throughout. Ensure cost optimization...
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Patient Experience Executive
2 weeks ago
mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full timeEnsure proper checking of bills and payment collection. Review prescription or any other referred service advised post appointment, scan the prescription & upload in the patients account in SAP. Ensure proper dispatch of reports complying with the TATs Confirmation of appointment, via call/ SMS etc. Ensure the Patient Rights and Confidentiality is...
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Patient Experience Executive
2 weeks ago
Mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full timeEnsure proper checking of bills and payment collection. Review prescription or any other referred service advised post appointment, scan the prescription & upload in the patients account in SAP. Ensure proper dispatch of reports complying with the TATs Confirmation of appointment, via call/ SMS etc. Ensure the Patient Rights and Confidentiality is maintained...
