Customer Success Executive

1 week ago

Sudama Nagar Indore Madhya Pradesh, India Yuvera Solutions Pvt Ltd Full time

**About Us**:
We are a **small, growing startup** that makes innovative products using **NFC and QR Code** technologies. We value clear communication, teamwork, and a proactive mindset to ensure our customers succeed.

**What You Will Do**:

- **Relationship Building**: Maintain strong, ongoing relationships with customers and ensure they have a great experience.
- **Upselling and Cross-Selling**: Identify opportunities to offer additional features or complementary products that enhance the customer's experience.
- **Feedback Collection**: Gather feedback on product usability, features, and overall satisfaction to help guide improvements.
- **Product Advocacy**: Encourage happy customers to share their success stories and act as brand advocates.
- **Collaboration**: Work closely with sales, marketing, and product teams to align customer needs with our company offerings.
- **Continuous Learning**: Stay updated on industry trends, competitor products, and emerging technologies to provide informed recommendations.
- **Documentation**: Create and update tutorials, knowledge base articles, and other documentation for customer reference.

**What We Need**:

- Excellent verbal and written communication skills in both **English and Hindi**.
- Proficiency in using **Tally**for creating invoices and managing basic accounting tasks.
- A friendly, patient attitude with strong problem-solving skills.
- Ability to manage time well and handle multiple tasks simultaneously.
- Basic computer skills; experience with **CRM**systems is a plus.

**What We Offer**:

- A supportive team environment.
- Opportunities for learning and professional growth.
- Competitive pay with performance-based bonuses.

If you're good at helping people and enjoy sales, send us your **resume & voice sample**.

Pay: ₹11,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

Work Location: In person

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