Customer Success Executive

4 days ago

South Tukoganj Indore Madhya Pradesh, India DigitalVia Technologies (OPC) Private Limited Full time ₹ 2,10,000 - ₹ 4,20,000 per year

Job Title: Customer Success Executive

Location: Indore (Work from Office)

Job Type: Full-time

Experience: Minimum 2+ years in Sales/Business Development (Digital Marketing preferred)

Salary: Competitive Base Salary + Performance-based Incentives

We are looking for a proactive, client-focused, and relationship-driven Customer Success Executive to join our growing team. In this role, you will be the bridge between our clients and internal teams, ensuring smooth onboarding, high satisfaction, and long-term client retention. You will play a crucial role in maximizing the value clients get from our services—PR, Digital Marketing, and Influencer Marketing—through strategic account management, performance tracking, and personalized support.

Key Responsibilities:

Client Onboarding & Relationship Management

  • Understand client objectives, business needs, and expectations to ensure successful service delivery.
  • Build and maintain strong, long-term relationships with clients, fostering trust and loyalty.

Performance Monitoring & Optimization

  • Proactively suggest improvements, optimizations, and new strategies to maximize ROI.
  • Ensure timely delivery of project milestones by coordinating with PR, Digital Marketing, and Creative teams.

Client Retention & Growth

  • Identify opportunities for upselling and cross-selling additional services based on client needs.
  • Conduct regular check-ins, business reviews, and satisfaction surveys to maintain high engagement.
  • Manage and resolve client concerns promptly to ensure smooth collaboration.

Collaboration & Internal Communication

  • Work closely with internal teams to align client expectations with deliverables.
  • Share client feedback and market insights to help refine service offerings and improve processes.
  • Assist in developing client case studies and success stories for marketing purposes.

Reporting & CRM Management

  • Maintain up-to-date client records, communication logs, and project statuses in CRM tools.
  • Present retention and satisfaction data to management to guide customer success strategies.

Required Qualifications

  • Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
  • 2+ years of experience in Customer Success, Account Management, or Client Servicing—preferably in PR, Digital Marketing, or Influencer Marketing.
  • Strong understanding of digital marketing channels and campaign execution.
  • Excellent communication, presentation, and relationship-building skills.
  • Experience with CRM tools (Zoho, HubSpot) and MS Office.
  • Ability to manage multiple accounts simultaneously in a fast-paced environment.

Key Skills

  • Client relationship management & retention
  • Account growth & upselling
  • Digital marketing knowledge
  • Strategic problem-solving & negotiation
  • Performance analysis & reporting
  • CRM proficiency
  • Strong communication & interpersonal skills

Why Join DigitalVia?

  • Work in a fast-paced, creative, and client-focused agency environment.
  • Competitive salary with performance incentives.
  • Opportunities for career growth and leadership roles.
  • Collaborative and supportive work culture.
  • Exposure to diverse industries and innovative campaigns.

How to Apply

Send your updated resume to

For more details, contact us at

Subject Line: Application for Business Development Manager – [Your Name]

Job Types: Full-time, Permanent

Pay: ₹15, ₹35,000.00 per month

Benefits:

  • Leave encashment

Work Location: In person

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