Customer Support Executive

5 days ago

South Tukoganj Indore Madhya Pradesh, India MMF INFOTECH TECHNOLOGIES PRIVATE LIMITED Full time

We are looking for a proactive and detail-oriented Customer Support Executive for a **non-voice process**. The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction.

**Key Responsibilities**:

- Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution.
- Document all customer interactions and issue resolutions in the system accurately.
- Escalate complex issues to relevant departments while maintaining ownership of the ticket.
- Monitor open tickets to ensure timely follow-ups and closure.
- Maintain service level agreements (SLAs) for response and resolution times.
- Suggest process improvements based on recurring customer feedback.
- Collaborate with internal teams to ensure customer concerns are addressed efficiently.

**Requirements**:

- Strong written communication skills in English.
- Ability to multitask and manage multiple conversations or tickets simultaneously.
- Familiarity with CRM or ticketing tools like Zendesk, Freshdesk, or similar platforms is an advantage.
- Basic computer knowledge and proficiency in typing.
- Strong problem-solving and interpersonal skills.
- Ability to work in a team and under mínimal supervision.

**Educational Qualification**:

- Graduate in any discipline (preferred but not mandatory).
- 0-2 years of experience in a similar non-voice support role.

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹25,000.00 per month

Schedule:

- Night shift
- Rotational shift

Application Question(s):

- Are you from Indore, Madhya Pradesh?

**Language**:

- Do you have fluency in English? (required)

Work Location: In person

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