Customer Support Executive(Male)

2 weeks ago

South Tukoganj Indore Madhya Pradesh, India MMF Infotech Full time ₹ 3,00,000 per year

Key Responsibilities:

  • Respond to customer inquiries and issues via a ticketing system in a timely and professional manner.
  • Manage customer support across multiple eDesk platforms (or similar helpdesk tools).
  • Handle queries related to order status, returns, refunds, and product details for platforms like Amazon, Walmart, eBay, Shopify, etc.
  • Ensure all communication aligns with company tone and brand guidelines.
  • Maintain accurate records of customer interactions using Excel or Google Sheets.
  • Escalate unresolved issues to relevant departments and ensure timely follow-up.
  • Adhere to rotational shift schedules, including consistent availability on weekends.

Eligibility Criteria:

  • Educational background in any discipline; graduates from BBA, B.Com, BCA, MBA, or related fields preferred.
  • Fresherswith strong communication skills and a willingness to learn are encouraged to apply.
  • 1–2 years of prior experience in customer support, especially for e-commerce platforms, is a plus.
  • Familiarity with marketplaces such as Amazon, Shopify, Walmart, eBay, etc. is an added advantage.
  • Basic knowledge of MS Excel or Google Sheets for data tracking and reporting.
  • Strong written and verbal communication skills in English.
  • Ability to multitask, prioritize, and work independently under pressure.
  • Must be comfortable working in rotational shifts, with a focus on weekend availability.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹25,000.00 per month

Application Question(s):

  • Are you from Indore, Madhya Pradesh?

Language:

  • Do you have fluency in English? (Required)

Work Location: In person

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