Customer Service Associate

6 days ago

South Tukoganj Indore Madhya Pradesh, India MMF INFOTECH TECHNOLOGIES PRIVATE LIMITED Full time

**Key Responsibilities**:

- Respond to customer inquiries and issues via a ticketing system in a timely and professional manner.
- Manage customer support across multiple eDesk platforms (or similar helpdesk tools).
- Handle queries related to order status, returns, refunds, and product details for platforms like Amazon, Walmart, eBay, Shopify, etc.
- Ensure all communication aligns with company tone and brand guidelines.
- Maintain accurate records of customer interactions using Excel or Google Sheets.
- Escalate unresolved issues to relevant departments and ensure timely follow-up.
- Adhere to rotational shift schedules, including consistent availability on weekends.

**Eligibility Criteria**:

- Educational background in any discipline; graduates from BBA, B.Com, BCA, MBA, or related fields preferred.
- Fresherswith strong communication skills and a willingness to learn are encouraged to apply.
- 1-2 years of prior experience in customer support, especially for e-commerce platforms, is a plus.
- Familiarity with marketplaces such as Amazon, Shopify, Walmart, eBay, etc. is an added advantage.
- Basic knowledge of MS Excel or Google Sheets for data tracking and reporting.
- Strong written and verbal communication skills in English.
- Ability to multitask, prioritize, and work independently under pressure.
- Must be comfortable working in rotational shifts, with a focus on weekend availability.

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹24,000.00 per month

Application Question(s):

- Are you from Indore, Madhya Pradesh?

**Language**:

- Do you have fluency in English? (required)

Work Location: In person

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