Customer Support Executive – Non-Voice Process

2 weeks ago

South Tukoganj Indore Madhya Pradesh, India MMF Infotech Full time ₹ 3,00,000 - ₹ 6,00,000 per year

We are looking for a proactive and detail-oriented Customer Support Executive (MALE) for a non-voice process. The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction.

Key Responsibilities:

  • Respond promptly and professionally to customer queries via live chat and email.
  • Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution.
  • Document all customer interactions and issue resolutions in the system accurately.
  • Escalate complex issues to relevant departments while maintaining ownership of the ticket.
  • Monitor open tickets to ensure timely follow-ups and closure.
  • Maintain service level agreements (SLAs) for response and resolution times.
  • Suggest process improvements based on recurring customer feedback.
  • Collaborate with internal teams to ensure customer concerns are addressed efficiently.

Requirements:

  • Strong written communication skills in English.
  • Candidates should be flexible with rotational shifts and weekly offs, as per business requirements.
  • Ability to multitask and manage multiple conversations or tickets simultaneously.
  • Familiarity with CRM or ticketing tools like Zendesk, Freshdesk, or similar platforms is an advantage.
  • Basic computer knowledge and proficiency in typing.
  • Strong problem-solving and interpersonal skills.
  • Ability to work in a team and under minimal supervision.

Educational Qualification:

  • Graduate in any discipline (preferred but not mandatory).
  • 0–2 years of experience in a similar non-voice support role.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹25,000.00 per month

Application Question(s):

  • Are you from Indore, Madhya Pradesh?

Language:

  • Do you have fluency in English? (Required)

Work Location: In person

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