Customer Support Executive – Non-Voice Process

1 week ago

South Tukoganj Indore Madhya Pradesh, India MMF Infotech Full time ₹ 2,00,000 - ₹ 4,00,000 per year

We are looking for a proactive and detail-oriented Customer Support Executive (MALE) for a non-voice process. The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction.

Key Responsibilities:

  • Respond promptly and professionally to customer queries via live chat and email.
  • Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution.
  • Document all customer interactions and issue resolutions in the system accurately.
  • Escalate complex issues to relevant departments while maintaining ownership of the ticket.
  • Monitor open tickets to ensure timely follow-ups and closure.
  • Maintain service level agreements (SLAs) for response and resolution times.
  • Suggest process improvements based on recurring customer feedback.
  • Collaborate with internal teams to ensure customer concerns are addressed efficiently.

Requirements:

  • Strong written communication skills in English.
  • Candidates should be flexible with rotational shifts and weekly offs, as per business requirements.
  • Ability to multitask and manage multiple conversations or tickets simultaneously.
  • Familiarity with CRM or ticketing tools like Zendesk, Freshdesk, or similar platforms is an advantage.
  • Basic computer knowledge and proficiency in typing.
  • Strong problem-solving and interpersonal skills.
  • Ability to work in a team and under minimal supervision.

Educational Qualification:

  • Graduate in any discipline (preferred but not mandatory).
  • 0–2 years of experience in a similar non-voice support role.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹25,000.00 per month

Application Question(s):

  • Are you from Indore, Madhya Pradesh?

Language:

  • Do you have fluency in English? (Required)

Work Location: In person

  • Customer Support Executive

    1 week ago

    South Tukoganj, Indore, Madhya Pradesh, India MMF INFOTECH TECHNOLOGIES PRIVATE LIMITED Full time

    We are looking for a proactive and detail-oriented Customer Support Executive **(MALE)** for a non-voice process. The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. **Key Responsibilities**: - Handle support tickets by...

  • Customer Support Executive Voice

    1 day ago

    Indore, India Dollop Infotech Pvt. Ltd. Full time

    **Urgent Need Customer Support Executive Voice & Non Voice Blended Process** **WhatsApp9305929633HRMmanager** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹18,418.97 - ₹33,818.46 per month **Benefits**: - Health insurance - Life insurance Schedule: - Day shift - Morning shift - Night shift - Rotational shift Supplemental pay...

  • Non-voice Process Indore

    5 days ago

    Indore, India INFIDEA Full time

    International Customer Support Executive Non-Voice Process 6Days Working **Work From Office** Salary up to 25000 CTC Freshers can apply Excellent English Communication Required Looking for Immediate joiners only **Location - Indore** **Salary**: Up to ₹25,000.00 per month **Benefits**: - Provident Fund Schedule: - Rotational shift Supplemental pay...

  • Non Voice Process

    2 weeks ago

    Noida, Uttar Pradesh, India Hemocean outsourcing Full time

    Non-Voice Process - Chat Process Now that we have understood the voice and non-voice processes, let’s get going and get the hang of the differences between the two. The following points of contrast between the voice and non-voice processes will help you gain a better understanding of the concept and how they stand out from each other. non-voice process...

  • Customer Support Executive

    1 week ago

    Indore, Madhya Pradesh, India EDUPROVINCE TECHNOLOGIES PRIVATE LIMITED Full time

    **Job Title**:Customer Support Executive | Technical Support Executive Voice & Chat Process Non Voice **Qualification**:Undergraduate/Any Graduate with Fluent English **Job Location: Indore, Noida, Gurgaon, Mumbai, Jaipur** **Benefits** Virtual interview HR8010207552WhstsApp **Job Types**: Full-time, Permanent Pay: ₹26,086.00 - ₹40,808.19 per...

  • Non Voice Process

    1 day ago

    Indore, Madhya Pradesh, India infidea Full time

    Hiring for Non - Voice Process Salary upto 27000 + Allowances 5 Days Working, Rotational Week Offs **Need 1Year of BPO Experience in Chat Process only.** Work From Office Location - Indore Drop your resume on 9303781157 **Salary**: ₹20,000.00 - ₹27,000.00 per month Schedule: - Rotational shift Supplemental pay types: - Performance...

  • Customer Support Executive

    2 weeks ago

    South Tukoganj, Indore, Madhya Pradesh, India MMF INFOTECH TECHNOLOGIES PRIVATE LIMITED Full time

    **Key Responsibilities**: - Handle inbound and outbound calls professionally and promptly. - Understand customer needs and provide accurate information or appropriate solutions. - Resolve product or service-related queries, complaints, and technical issues. - Maintain a positive, empathetic, and professional attitude toward customers at all times. -...

  • Urgent Hiring for Customer Support Executive

    1 day ago

    Indore, Madhya Pradesh, India Keshav Full time

    **Job Title**:Customer support executive. (Voice process and non voice).** **Location**:INDORE** **Experience**:0 - 1years** **Salary 2.50 to 4.5LPA and incentives.** **For more information** **Qualification: Any Graduate / Undergraduate with minimum 0-1 year experience into** **International Voice Process** **Skills Required**: Excellent English...

  • International Voice Process

    5 days ago

    Indore, Madhya Pradesh, India Sumeru Inc Full time

    **WE ARE HIRING! | International Voice Campaign - FINTECH Process** Location: Indore | Work From Office Ready to elevate your career with a leading FINTECH process? Join our International Voice Campaign ! - Position: Customer Support Executive - International Voice (Western Union)_ - Schedule: 5 Days Working | Rotational Shifts - Salary: ₹25,000 CTC to...

  • Non Voice Process

    1 week ago

    Noida, Uttar Pradesh, India KNOWBILITY ENGINEERING PRIVATE LIMITED Full time

    Hiring for inbound voice and non voice process for delhi-ncr Fresher and experience grads, undergrads all can apply Sal 14-16k in hand for fresher Sal Max 20k for experienced Day shift for females 24/7 shifts for males Rotational shifts non voice process Cabs available in odd hrs 5 days working and fixed off F2f interview **Job Types**: Full-time,...