Customer Support Executive
1 week ago
Job Description: Voice International Process – Customer Support Executive (Freshers only)
Location:
Indore
Work Mode:
Work from Office
Shift Timing:
Rotational Shift (Night Shift, cab facility available)
About the Role
We are seeking enthusiastic and customer-focused individuals to join our International Voice Process team as
Customer Support Executives
. The role involves handling customer interactions with professionalism and ensuring timely resolution of queries while adhering to quality and compliance standards.
Key Responsibilities
- Handle inbound and outbound international customer calls with efficiency and courtesy.
- Provide accurate information, resolve customer issues, and ensure customer satisfaction within defined timelines.
- Adhere to organizational process guidelines, quality metrics, and compliance standards.
- Collaborate effectively with team members and supervisors to meet operational and organizational goals.
- Maintain detailed records of customer interactions in the system.
Required Skills & Qualifications
- Minimum qualification: 10+2 / 10+3 Diploma / Graduate in any discipline.
- Excellent verbal communication skills in English (mandatory).
- Willingness to work in
night shifts as well - Basic computer proficiency with the ability to navigate across multiple applications.
- Strong problem-solving and interpersonal skills with a customer-first mindset.
What We Offer
- Comprehensive training (initial 4–5 weeks from office).
- Cab facility for night shifts.
- Opportunity to grow within a dynamic and fast-paced international customer support environment.
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