Customer Support Executive

3 days ago

Indore, Madhya Pradesh, India Aanant Enterprises Full time ₹ 2,00,000 - ₹ 5,00,000 per year
  • Handle customer inquiries via phone, email, chat, or in person in a professional and timely manner.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints and issues by coordinating with relevant departments.
  • Maintain records of customer interactions, feedback, and resolutions.
  • Follow up with customers to ensure satisfaction and build long-term relationships.
  • Assist in processing orders, returns, refunds, or technical support queries.
  • Escalate complex issues to higher-level support or management when needed.
  • Contribute to improving customer service processes and standards.

Required Skills (Customer Support Executive)

  • Excellent communication and interpersonal skills.
  • Active listening and problem-solving ability.
  • Patience, empathy, and customer-first approach.
  • Ability to handle difficult situations calmly and professionally.
  • Good computer skills and familiarity with CRM software, MS Office, or ticketing systems.
  • Multitasking and time management skills.
  • Team player with a positive attitude.
  • Basic knowledge of the company's products/services.

GET IN TOUCH WITH US ON

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Paid sick time

Experience:

  • International voice process: 1 year (Required)
  • Customer support: 1 year (Required)

Language:

  • English (Required)

Shift availability:

  • Night Shift (Required)

Work Location: In person

Speak with the employer

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