Customer Support Specialist

6 days ago


Indore, Madhya Pradesh, India EasyComm Innovations Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Company Description

Job Title: International Voice Calling Executive

Department:

Support Team

Location:

On-site

Job Type:

Full-time

Experience:

1+ Years

Shift Timing:

Night Shift

Open Positions:

2

About the Role:

We are seeking enthusiastic and articulate
International Voice Calling Executives

to join our Support Team. In this role, you will provide voice-based assistance to global clients using our Shopify apps. This is a great opportunity for someone who enjoys customer interaction and solving problems in a fast-paced environment.

Key Responsibilities:

  • Provide voice-based support to international clients using our range of Shopify applications
  • Understand client queries and deliver prompt, clear, and effective resolutions
  • Ensure high levels of customer satisfaction and professional communication
  • Document customer interactions and escalate technical issues when required
  • Collaborate with internal teams to improve support processes and customer experience

Must-Have Skills:

  • Excellent verbal communication skills in English
  • Prior experience in international voice process or customer support
  • Strong problem-solving abilities and customer-focused approach
  • Ability to multitask and work effectively during night shifts

Good-to-Have Skills:

  • Familiarity with Shopify or SaaS-based products
  • Basic knowledge of CRM tools and ticketing systems

Perks & Benefits:

  • 5-day work week
  • Flexible working hours
  • Paid leaves
  • Growth and learning opportunities
  • Learning budget
  • Fun events and team activities every Friday

Company Overview:

EasyComm Innovations

is a product-based IT company building high-performing tools for the e-commerce industry. With successful Shopify apps like Easy Subscriptions and Easy Loyalty and Rewards, we're committed to supporting global businesses through exceptional products and outstanding customer service.



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