Customer Support Specialist
13 hours ago
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.
Responsibilities:-
• Respond to customer queries in a timely and accurate way, via phone, email and ticketing system.
• Identify customer needs and help customers use specific features
• Analyze and report product bugs, issues, and errors (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives
Requirements and skills:-
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support ticketing systems.
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• BSc in Information Technology or relevant diploma.
-
Customer Service Specialist
3 days ago
Indore, Madhya Pradesh, India Airport Lounge Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany DescriptionAirport Lounge is an entertainment company based in Monroe, Louisiana. Known for its premium facilities and services, Airport Lounge aims to provide a superior customer experience. We focus on ensuring guests have a comfortable and enjoyable visit. Join our team to be part of a company that values hospitality and customer satisfaction.Role...
-
IT Support Specialist
12 hours ago
Indore, Madhya Pradesh, India IT Company Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an IT Support Specialist located in Indore. The IT Support Specialist will be responsible for providing technical support, troubleshooting issues, and offering help desk support for desktop computers and various IT systems. Daily tasks include diagnosing...
-
Customer Support Specialist
2 weeks ago
Indore, Madhya Pradesh, India Vy Ventures Full time ₹ 4,00,000 - ₹ 6,00,000 per yearJob Title: Customer Support (Voice) – US ShiftLocations: Kolkata & IndoreDuration: 6+ MonthsImmediate Joiners PreferredAbout the Role:We're looking for dynamic individuals to join our Customer Support Voice team supporting US clients. If you are based in Indore or Kolkata, possess strong communication skills, and are flexible to work during US night...
-
Customer Support Specialist
3 days ago
Indore, Madhya Pradesh, India VySystems Full time ₹ 2,00,000 - ₹ 5,00,000 per yearJob Title:Customer Support – Voice (US Shift)Locations:Kolkata & IndoreExperience:Candidates with 0.6 months to 4 years of experience and excellent communication skills are welcome to apply.Work Mode:Training: Work from Office (4–5 weeks)Post-Training: Work from HomeKey Requirements:Excellent English communication skillsWilling to work on the night...
-
Customer Service Support Specialist
6 days ago
Indore, Madhya Pradesh, India ELSES DIGITAL SYSTEM PVT LTD Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCustomer Support Executive – After SalesLocation:Indore, M.P.Job Type:Full-TimeSalary:No bar for the right candidateAbout the Role:We are seeking a confident and articulate Customer Support Executive to join our After-Sales team. The ideal candidate will be the voice of our company, managing customer calls, chats, and emails with exceptional clarity and...
-
Customer Support Specialist
3 days ago
Indore, Madhya Pradesh, India Aanant Enterprises Full time ₹ 1,80,000 - ₹ 6,00,000 per yearSkills Required:Exceptional written and verbal communication skills.Proficiency in conveying ideas clearly and effectively.Ability to articulate solutions with clarity and empathy.Responsibilities:Addressing customer inquiries: Respond promptly to customer queries via phone, email, or chat, providing accurate information and assistance.Resolving customer...
-
IT Support Specialist-1
16 hours ago
Indore, Madhya Pradesh, India Taskus Full time ₹ 6,00,000 - ₹ 12,00,000 per year*What We Offer:*At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive...
-
Customer Support
3 days ago
Indore, Madhya Pradesh, India Organo Mart Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCompany DescriptionOrgano Mart specializes in various organic products and fresh home-baked dishes required in daily life. We pride ourselves on offering 100% organic products with no preservatives added. Our products are licensed under FSSAI, ensuring quality and safety.Role DescriptionThis is a full-time on-site role for a Customer Support representative...
-
Ecommerce Specialist
1 week ago
Indore, Madhya Pradesh, India Ease Commerce Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany DescriptionEase Commerce is India's leading CRM software, dedicated to simplifying every aspect of business operations. We provide an all-in-one CRM solution that manages customers, orders, inventory, tasks, accounts, listings, and products. Our comprehensive services include task management for enhanced productivity, efficient order and warehouse...
-
Sales Specialist
6 days ago
Indore, Madhya Pradesh, India NineXGroup Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCompany DescriptionNineXGroup offers comprehensive India market entry services, providing support from legal setup to hiring, branding, and growth. With a focus on end-to-end solutions, NineXGroup simplifies the process for businesses looking to establish a presence in India. Our dedicated team ensures that every aspect of market entry is handled efficiently...