Customer Success Coordinator

3 days ago

Indore Madhya Pradesh, India Recooty Full time

**About Recooty**
Recooty is a dynamic US-based startup, headquartered in Indore, Central India. We're revolutionizing recruiting and already trusted by 12,000+ users with our cutting-edge SaaS ATS platform. We've powered industry leaders like Avast, Uber, and the American Hospital in building stellar teams through our vast network of 250+ job boards.

We’re on a mission to help growing companies find and hire great people.

**Key Responsibilities**:

- Serve as the primary point of contact for customers post-sales.
- Onboard new customers, ensuring they are set up for success with our products.
- Conduct regular check-ins with customers to assess their satisfaction and identify areas for improvement.
- Develop and implement customer success plans to help clients achieve their business goals.
- Proactively identify and address any issues or risks that may affect customer satisfaction.
- Collaborate with the Sales and Product teams to provide customer feedback and suggest product enhancements.
- Educate customers on new features, best practices, and industry trends.
- Monitor customer health metrics and develop strategies to improve retention and reduce churn.

**Qualifications**:

- Bachelor’s degree in Business, Marketing, or a related field.
- Proven experience in a customer success, account management, or related role.
- Strong interpersonal and communication skills.
- Ability to build strong relationships with clients and understand their business needs.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight).

**Experience Required**

Entry level

**Location**

Indore, MP, India

**Employment Type**

Full Time

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