Customer Success Representative

2 weeks ago

Indore Madhya Pradesh, India AiTrillion Full time

As a **Customer Success Executive** at AiTrillion, you will play a critical role in ensuring the long-term satisfaction and success of our clients. You will be responsible for onboarding new clients, providing ongoing support, and acting as a bridge between the customers and our internal teams to ensure they receive maximum value from our platform. Your ability to build strong client relationships and proactively resolve issues will contribute to the overall success of the Customer Success team.

**Key Responsibilities**
- **Customer Onboarding**: Guide new clients through the setup and onboarding process, ensuring smooth implementation of the AiTrillion platform.
- **Client Retention & Success**: Monitor and drive product adoption among clients to ensure they are fully leveraging the platform’s features.Preventing the churn by proactively reaching out to the customers who are in paid plan
- **Proactive Engagement**: Regularly check in with customers to understand their evolving needs and offer personalized solutions to help them meet their business goals.
- **Upsell & Cross-Sell**: Identify opportunities to introduce additional features or services that can benefit the client’s business.
- **Feedback Loop**: Collect and document customer feedback, sharing insights with the product and development teams for continuous platform improvement.
- **Customer Training**: Educate clients on best practices, feature usage, and strategies to maximize their return on investment.
- **Metrics & Reporting**: Track customer success metrics such as satisfaction scores, retention rates, and product usage, and report them to the management team.
- Work on the inbound leads and leads from the marketing team.

**Required Skills & Qualifications**
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- 1-2 years of experience in a customer success, client services, or account management role, preferably in SaaS or the eCommerce industry.
- Excellent communication skills, both written and verbal.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Problem-solving mindset with strong attention to detail.
- Tech-savvy with the ability to quickly learn and explain technical products.
- Experience with customer success tools like Intercom, Zendesk, or similar platforms is a plus.
- Proficiency in CRM software (HubSpot, Salesforce, etc.) is preferred.
- Positive, customer-centric attitude with a proactive approach to resolving issues.

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person

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