Customer Success Executive

6 days ago

Bhopal Madhya Pradesh, India ORAI-Robotics Full time

**Job Title**: Customer Success Executive

**Location**: Bhopal, India
**Experience**: 1+ Year
**Employment Type**: Full-Time

**About the Role**:
We are seeking a proactive and customer-focused **Customer Success Executive** to manage client onboarding, support, and engagement for our **AI chatbot solutions**. This role involves being the main point of contact for clients, ensuring their success through smooth implementation, ongoing support, and strategic guidance.

**Key Responsibilities**:

- Manage **client onboarding, training**, and **adoption of chatbot solutions**:

- Act as the **primary point of contact** for client queries, issues, and support
- Coordinate with internal technical teams to deliver **custom chatbot requirements**:

- Monitor client satisfaction and work to ensure **high retention and engagement**:

- Gather, document, and share **client requirements and feedback** with internal stakeholders
- **Troubleshoot and resolve client issues** promptly and efficiently
- Maintain accurate **client records, reports, and project documentation**:

- Regularly assess and optimize **chatbot performance** based on analytics and user feedback
- Use **Excel and Google Workspace** tools to manage reporting, data tracking, and documentation
- Collaborate with cross-functional teams to improve product usability and client experience

**Requirements**:

- Minimum **1 year of experience** in Customer Success, Client Support, or a related role
- Excellent communication skills (written and verbal) and strong interpersonal abilities
- Proven ability to manage multiple client accounts and prioritize tasks effectively
- Basic understanding of chatbot technology or willingness to learn
- Familiarity with **CRM tools** (e.g., Zoho, HubSpot) is a plus
- Proficiency in **MS Excel and Google Sheets** for reporting and data handling
- Bachelor’s degree in any discipline

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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