Customer Success Executive

1 week ago

Bhopal, India Pabbly Full time

**Company Overview**:
At Magnet Brains, we believe in fostering talent, providing mentorship, and creating opportunities for growth. As a Customer Success Executive, you'll play a crucial role in ensuring our clients' satisfaction and success. If you're ready to make a positive impact, we want to hear from you.

**Customer Success Executive - (CS L-1)**

**Reporting to - Team Lead (CS - L3).**

**Responsibilities**:

- Providing high-quality customer services and support through various channels, including calls, chats and forums focusing on the customer-centric approach and maintaining the Customer Happiness Rating (CHR)
- Develop a deep understanding of the product and its features.
- Understand customer needs and effectively communicate solutions. Also, communicate the Customer requirement to the Team Lead
- Proactively engage with customers to ensure their success with the product.
- Collaborate with cross-functional teams to resolve customer issues promptly.
- Identify opportunities for upselling or cross-selling additional products and services.
- Stay informed about product updates and new features to effectively assist customers.
- Escalating the more complex tickets to their senior department as per the severity of the issue.
- Be readily available to assist customers via Zoom calls and Phone Calls to address their questions or concerns
- Suggest articles to the knowledge base articles or videos to promote self-help for our customers.
- Suggest selling strategies or pricing variation as per competitors
- Should provide demos to our potential customers.
- Should Learn the retention strategies of our existing customers from his senior team members.

**Requirements**:

- Freshers who are eager to learn new technologies and skillset would be considered for this role
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced, dynamic environment.

**Salary**: ₹240,000.00 - ₹360,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

**Speak with the employer**
+91 7415660124

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