Customer Success Executive

**Job Title**:Customer Success Executive**
**Location**: Indore (Work from Office)

**Job Type**: Full-time
**Experience**: Minimum 2+ years in Sales/Business Development (Digital Marketing preferred)
**Salary**: Competitive Base Salary + Performance-based Incentives

We are looking for a proactive, client-focused, and relationship-driven **Customer Success Executive** to join our growing team. In this role, you will be the bridge between our clients and internal teams, ensuring smooth onboarding, high satisfaction, and long-term client retention. You will play a crucial role in maximizing the value clients get from our services—**PR, Digital Marketing, and Influencer Marketing**—through strategic account management, performance tracking, and personalized support.

**Key Responsibilities**:
**Client Onboarding & Relationship Management**
- Act as the primary point of contact for assigned clients from onboarding to ongoing account management.
- Understand client objectives, business needs, and expectations to ensure successful service delivery.
- Build and maintain strong, long-term relationships with clients, fostering trust and loyalty.

**Performance Monitoring & Optimization**
- Proactively suggest improvements, optimizations, and new strategies to maximize ROI.
- Ensure timely delivery of project milestones by coordinating with PR, Digital Marketing, and Creative teams.

**Client Retention & Growth**
- Identify opportunities for **upselling and cross-selling** additional services based on client needs.
- Conduct regular check-ins, business reviews, and satisfaction surveys to maintain high engagement.
- Manage and resolve client concerns promptly to ensure smooth collaboration.

**Collaboration & Internal Communication**
- Work closely with internal teams to align client expectations with deliverables.
- Share client feedback and market insights to help refine service offerings and improve processes.
- Assist in developing client case studies and success stories for marketing purposes.

**Reporting & CRM Management**
- Maintain up-to-date client records, communication logs, and project statuses in CRM tools.
- Present retention and satisfaction data to management to guide customer success strategies.

**Required Qualifications**
- Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
- **2+ years of experience** in Customer Success, Account Management, or Client Servicing—preferably in PR, Digital Marketing, or Influencer Marketing.
- Strong understanding of digital marketing channels and campaign execution.
- Excellent communication, presentation, and relationship-building skills.
- Experience with CRM tools (Zoho, HubSpot) and MS Office.
- Ability to manage multiple accounts simultaneously in a fast-paced environment.

**Key Skills**
- Client relationship management & retention
- Account growth & upselling
- Digital marketing knowledge
- Strategic problem-solving & negotiation
- Performance analysis & reporting
- CRM proficiency
- Strong communication & interpersonal skills

**Why Join DigitalVia?**
- Work in a **fast-paced, creative, and client-focused** agency environment.
- Competitive salary with performance incentives.
- Opportunities for **career growth** and leadership roles.
- Collaborative and supportive work culture.
- Exposure to diverse industries and innovative campaigns.

**How to Apply**

For more details, contact us at **+91-9755670135**
**Subject Line**: _Application for Business Development Manager - [Your Name]_

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Leave encashment

Work Location: In person