Customer Success Associate

2 days ago

Indore Madhya Pradesh, India Plantix Full time

**Company Overview**:
Plantix is India’s leading digital ecosystem connecting farmers, local retailers and agri-input producers. It is the world’s most downloaded app for farmers - combining artificial intelligence and the expertise of leading research institutions around the globe. Millions of customers use the Plantix Crop Doctor to diagnose crop problems, get recommendations about treatments and the best suited products at their local store. For the first time in their farming life, many are now able to obtain an accurate diagnosis and the right treatment. On top of this, we provide detailed advice on how to avoid crop loss and to minimize pesticide and fertilizer use. With Plantix, we are able to make a meaningful impact in farmers’ lives.

We have also built the country’s largest digital B2B platform, the Plantix Partner App for for agri-inputs - connecting tens of thousand local retailers. The company has over 1000 products listed in the product catalogue, offers transparent pricing, easy payment and business management.

Would you love to join our team of over 250 people?

**Your Role**:

- Engage with customers in a professional and courteous manner to address their issues about products they procure from Plantix
- Gather feedback about customer’s experience in using our services.
- Conduct outbound calls to customers in the selected regions to collect feedback and market intelligence about various agricultural products
- Record and document, issues, feedback, or concerns raised by customers accurately and thoroughly in the system
- Collaborate with the different departments to ensure customer issues are addressed promptly and effectively.
- Maintain a positive and helpful attitude during interactions to enhance customer success and brand loyalty.
- Provide regular reports or summaries of customer feedback.

Your Profile:

- Degree in Bsc. or Msc. Agriculture/Botany/Chemistry is a must.
- Language Proficiencies: English,Hindi and Marathi is a must.
- 1-3 years of experience in Customer Support.
- Experience in agri-sales would be preferred.
- Good knowledge about agricultural products.
- Detail-oriented with good organizational skills to manage and document customer feedback efficiently.
- Ability to actively listen, empathize, and address customer concerns effectively.

**Why Plantix?**
- You will work on meaningful products that have a direct positive impact on user's lives
- A diverse, knowledgeable and excellent team to work with
- A competitive compensation package that includes salary, employee benefits, etc.
- A high-impact work environment with short decision-making process
- Modern and well-equipped office in the center of Indore with a creative and inspiring environment
- Work life balance
- Company-sponsored health & accidental insurance coverage

  • Customer Success Associate

    1 day ago

    Indore, Madhya Pradesh, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Customer Success AssociateAbout the RoleWe are seeking a skilled professional to join our team and take on a challenging role as a Customer Success Associate.Communicate effectively with customers to understand their needs and concernsResolve customer complaints in a timely and professional mannerProvide timely solutions to customers after...

  • Customer Success Associate

    4 days ago

    Indore, Madhya Pradesh, India Indo Thai Full time

    Job Responsibilities Call customers to service them - Resolve query - Support operations - Report to management

  • Associate - Customer Success Growth

    2 days ago

    Bhopal, Madhya Pradesh, India Kadel Labs Full time

    **Associate - Customer Success Growth (CSG)** **About Kadel Labs**: Kadel Labs is a global software technology systems incubator. We began our operations in 2017 and we plan to grow organically by providing excellent value proposition to our clients. DigiClave, ElastiCrew, DialPlug, Bytegage and MedHealth are some of our top startups.At the core, we are a...

  • Customer Success Executive

    2 days ago

    Indore, Madhya Pradesh, India Green Web software Development Pvt. Ltd. Full time

    **Job Title**: Customer Success Executive (Female) **Company**: GWS Teleservices **Salary**: Up to ₹20,000 per month **Location**:Vijay Nagar, Indore** **Contact**: 7880105201 **Job Overview** GWS Teleservices is hiring a **female Customer Success Executive** to manage relationships with both existing and new customers. The role involves handling...

  • Customer Success Representative

    7 days ago

    Indore, Madhya Pradesh, India Arivihan Technologies Full time

    **Job Opportunity: Customer Success Representative**: - Location: Indore_ - Company: Arivihan Technologies Pvt. Ltd._ - Experience: 2-3 Years_ - Industry: EdTech_ **About Arivihan** Arivihan is one of India’s fastest-growing AI-powered EdTech platforms, committed to making **quality education affordable and accessible** for students in Tier 2 and Tier 3...

  • Customer Success Executive

    2 days ago

    Indore, Madhya Pradesh, India Appstean Infotech Pvt. Ltd. Full time

    **Industry Type**: IT Software **Title**: Customer Support Executive **Location**: Indore (MP) **Date of Joining**: Immediate **Responsibilities** - Deliver Support to customer over Phone or through Web Based Tools - Work with development and other **support** specialist and engineers to provide successful resolution to **customer **complaints /...

  • Customer Support Associate

    1 week ago

    Indore, Madhya Pradesh, India Lise Infotech pvt ltd Full time

    This is a full-time on-site role for a **Customer Support Associate (Night Shift)** located in Indore. The Customer Support Associate will be responsible for providing exceptional customer service and support, managing customer experience and relationships, conducting sales activities, and providing training.Qualifications - Customer Support, Customer...

  • Customer Support Associate

    2 weeks ago

    Indore, Madhya Pradesh, India Hire Lab Career Solutions Full time

    **Job Title**: Customer Service Associate - Chat & Voice Process (BPO Jobs in Indore) **Location**: Indore, Madhya Pradesh **Employment Type**: Full-time | Work from Office **About the Role**: We are hiring **Customer Service Associates** for **chat and voice process** roles. These roles are ideal for **freshers looking for customer support jobs** as well...

  • Customer Success

    2 weeks ago

    Indore, Madhya Pradesh, India 10x Growth Accelerator Full time

    Job description: **Job Title: Customer Support Executive** **Company: Altruist JD** **Location: Indore, Madhya Pradesh** Openings: Multiple (Airtel Black, Black Gold, Airtel BB, IPRU, IBL) **Key Roles & Responsibilities**: Handle customer queries via phone in a professional manner Provide accurate information and resolve customer issues...

  • Customer Support Associate

    1 week ago

    Indore, Madhya Pradesh, India josequel Full time

    Customer support associates are professionals who assist customers with inquiries, complaints, and issues related to products or services offered by a company. Their responsibilities typically include: - Providing information about products or services, including pricing, availability, and features. - Resolving customer complaints or issues in a timely and...