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Customer Success Representative

2 weeks ago

Indore Madhya Pradesh, India Arivihan Technologies Full time

**Job Opportunity: Customer Success Representative**:

- Location: Indore_
- Company: Arivihan Technologies Pvt. Ltd._
- Experience: 2-3 Years_
- Industry: EdTech_

**About Arivihan**

Arivihan is one of India’s fastest-growing AI-powered EdTech platforms, committed to making **quality education affordable and accessible** for students in Tier 2 and Tier 3 cities. At Arivihan, every team member is passionate, driven, and growth-oriented — all working together to transform the education landscape with innovation and impact.

**Role Overview**

**Department: Social Media & Customer Experience**

**Job Timing: 7 AM - 4 PM**

Are you detail-oriented, empathetic, and passionate about creating meaningful customer interactions?

Join Arivihan Technologies, a fast-growing ed-tech company committed to transforming education for Bharat. We’re looking for a Customer Success Representative (ORM) who will lead our Online Reputation Management efforts across platforms and ensure a delightful, solution-oriented, and positive experience for every learner.

**About the Role**:
You will be the voice of Arivihan across digital platforms—resolving concerns, amplifying positive experiences, and suggesting proactive strategies to ensure our students not only stay happy but also become loyal brand advocates. This is a high-impact role that requires agility, empathy, and a deep focus on user happiness and engagement.

**Key Responsibilities**:

- Monitor & Respond: Track and review user feedback, comments, complaints, and suggestions across platforms such as YouTube, Google Reviews, Instagram, LinkedIn, Facebook, and other public forums.
- Customer Engagement: Respond to learners in a professional, personalized, and timely manner—ensuring empathy, clarity, and resolution at every touchpoint.
- Keep Customers Happy: Be the go-to person for maintaining customer happiness. Consistently follow up to ensure learner satisfaction and address recurring concerns with care.
- Propose Strategies: Proactively suggest strategies, campaigns, and content ideas that enhance learner satisfaction, improve feedback, and foster a positive online reputation.
- Brand Reputation: Address both positive and negative reviews with the aim of enhancing overall sentiment and trust toward the Arivihan brand.
- Internal Collaboration: Coordinate with the Operations, Academic, and Support teams to resolve complaints or feedback efficiently and relay insights for process improvement.

**Skills & Qualifications**:

- 2-4 years of proven experience in Online Reputation Management (ORM) or Customer Success/Support in a digital-first company.
- Strong command of written and verbal English (Hindi fluency is a plus).
- Excellent communication and interpersonal skills with a customer-first mindset.
- Experience with social media platforms and ORM tools (e.g., Sprinklr, Hootsuite, Google Alerts, etc.).
- Attention to detail, critical thinking, and the ability to respond under pressure.
- Proactive and creative in identifying ways to boost customer satisfaction and engagement.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you comfortable with the shift (7 am - 4 pm) timings ?
- Do you have any prior Work experience in Customer Success?

Work Location: In person

Application Deadline: 25/05/2025
Expected Start Date: 01/06/2025