Customer Care Executive-recovery

5 days ago

Noida Sector Noida Uttar Pradesh, India IMTS Full time

**Job Summary**:
**Key Responsibilities**:

- Make outbound calls to customers for payment reminders and overdue recovery.
- Handle inbound queries related to dues, settlements, and payment issues.
- Negotiate and convince customers to clear outstanding balances in a professional manner.
- Maintain accurate records of interactions, commitments, and follow-ups.
- Work on daily/weekly/monthly recovery targets set by the management.
- Coordinate with internal teams for escalated cases.
- Ensure compliance with company policies and maintain a customer-centric approach.

**Required Skills & Experience**:

- **Experience**: 1-3 years in recovery, collection, or debt management process (BPO/EdTech/Banking preferred).
- **Communication**: Strong verbal communication skills with polite yet firm negotiation ability.
- **Customer Handling**: Ability to handle difficult conversations while maintaining professionalism.
- **Computer Skills**: Basic MS Excel and CRM handling.
- **Languages**: Proficiency in Hindi and English (knowledge of regional languages is a plus).

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹23,000.00 per month

**Benefits**:

- Leave encashment

**Experience**:

- Collection: 1 year (required)

**Language**:

- English (required)

**Location**:

- Noida Sector 16, Noida, Uttar Pradesh (required)

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