
Recovery Executive
1 day ago
Job Summary:
We are looking for a proactive and polite Recovery Executive who will be responsible for handling inside telesales and customer support calls. The role involves reaching out to students/customers, assisting them with their queries, ensuring timely recovery of pending amounts, and maintaining a positive relationship throughout the process.
Key Responsibilities:
- Make inbound and outbound calls to customers/students regarding pending payments.
- Politely remind and follow up for dues while maintaining professionalism and empathy.
- Counsel customers on payment plans and resolve queries related to billing or recovery.
- Handle high call flow efficiently while ensuring quality conversations.
- Maintain accurate records of calls, follow-ups, and recoveries in CRM/Excel.
- Escalate unresolved cases to the senior team when necessary.
- Provide excellent customer service by understanding concerns and offering suitable solutions.
- Work closely with the accounts and support team to ensure smooth recovery processes.
Requirements:
- Bachelor's degree or equivalent (any stream).
- 0–2 years of experience in telesales, recovery, or customer support (Freshers can apply).
- Excellent communication and listening skills.
- Ability to remain calm, polite, and persuasive under pressure.
- Good knowledge of MS Office/Excel and basic computer handling.
- Strong problem-solving and negotiation skills.
Job Types: Full-time, Permanent, Fresher
Pay: ₹18, ₹25,000.00 per month
Benefits:
- Leave encashment
Language:
- English (Required)
Location:
- Noida Sector 16, Noida, Uttar Pradesh (Required)
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