Customer Care Executive

4 days ago

Noida Sector Noida Uttar Pradesh, India Unacademy Full time

**Role Overview**:
**Key Responsibilities**:

- Resolve customer queries, complaints, and provide accurate information.
- Maintain customer records and update CRM systems.
- Follow-up with customers to ensure issue resolution and satisfaction.
- Coordinate with internal teams (sales, operations, technical) for escalations.
- Meet performance targets such as response time, resolution time, and customer satisfaction (C-SAT).
- Ensure adherence to quality and compliance standards.

**Key Skills & Requirements**:

- Minimum **0-1 years of experience** in customer service/call center/voice process (freshers can apply).
- Excellent verbal & written communication in **English and Hindi** (regional language is a plus).
- Strong problem-solving and active listening skills.
- Ability to work in a fast-paced environment and handle pressure.
- Proficiency in MS Office and familiarity with CRM tools preferred.
- Flexible to work in **rotational shifts** (if required).

**Perks & Benefits**:

- Attractive salary with incentives/performance bonuses.
- Opportunity for career growth within the organization.
- Training and skill development programs.
- Employee engagement activities and supportive work culture.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹24,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off

**Language**:

- English (required)

**Location**:

- Noida Sector 16, Noida, Uttar Pradesh (required)

Work Location: In person

**Speak with the employer**
+91 9818129352

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